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# Technical Escalation Engineer (Third Shift)

- **Company:** VAST Data
- **Location:** Raleigh, NC, United States
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Data Infrastructure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Intrusion Detection and Prevention, Network Monitoring, Simple Network Management Protocols, TCP/IP, Computer Network Operations
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=134709b0f38ef145

## About the Role

* Proven experience as a NOC Operator or in a similar network monitoring role is preferred.
 * Superior communication skills, both written and verbal, to interact with technical and non-technical stakeholders.
 * Strong understanding of networking concepts, protocols, and technologies (TCP/IP, SNMP, DHCP, DNS, etc.).
 * Ability to work independently and collaboratively in a team-based environment.
 * Excellent problem-solving and analytical skills, with the ability to multitask effectively.
 * Willingness to work in a 24/7 shift-based environment, including nights, weekends, and holidays. Option for Wednesday - Saturday shift, Sunday -Wednesday, or Monday - Friday.
 * Detail-oriented and committed to maintaining accurate documentation.
 * Demonstrated commitment to continuous learning and self-improvement

## Description

As a Technical Escalation Engineer, you will be responsible for monitoring and maintaining the health and performance of our fleet of installed clusters. You will work in a 24/7 network operations center-style environment, ensuring the availability, reliability, and security of services. This role involves real-time monitoring, incident detection, incident management, incident resolution, and clear written and verbal communication with other teams and stakeholders., *
Monitor clusters using internal monitoring tools to detect and troubleshoot issues promptly.

 * Respond to alerts and incidents in a timely manner, following standard operating procedures (SOPs) and escalation processes.
 * Perform initial investigation and diagnosis of problems, escalating complex issues to support.
 * Document incidents, including their details, troubleshooting steps, and resolutions in the incident tracking system.
 * Collaborate with other teams, including Support, R&D, Account teams, and customers to ensure effective incident resolution and communication.
 * Conduct routine checks and audits to identify potential problems or vulnerabilities.
 * Assist with the implementation of changes and updates to the infrastructure as directed by team leads.
 * Assist with writing Root Cause Analysis documentation, and delivering to customers within prescribed timelines.
 * Participate in shift-based work schedules, including nights, weekends, and holidays, to provide 24/7 coverage.
 * Maintain up-to-date knowledge of VAST Data Platform technologies via prescribed hands-on training modules.
 * Adhere to security protocols and ensure the confidentiality, integrity, and availability of network and system data.
 * Provide excellent customer service to internal and external stakeholders during incident resolution and communication.


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