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# Software Support Specialist - Veterinary Software

- **Company:** IDEXX
- **Location:** Frisco, TX, United States
- **Salary:** $45,760.0
- **Contract:** Permanent contract
- **Skills:** Databases, Data Transmissions, PC Tools, Microsoft Office
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=584bcf80dfa7353e

## About the Role

* Must have 1+ years experience with ezyVet software OR
 * Must have 1+ years experience in a technical customer support role (Vet Radar, Smartflow, etc).
 * High School diploma or equivalent combination of education and experience required. Associates degree, Bachelors degree or equivalent preferred.
 * High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
 * Technical record keeping management skills.
 * Reasoning and analytical skills to resolve issues.
 * Phone skills, with ability to establish rapport.
 * Attention to detail.
 * Organized with ability to multi-task.
 * Ability to work independently and as part of a team.
 * Supervisory skills, if a lead position.
 * Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner. Ability to communicate verbally on phone and in person.
 * Personal computer skills, including Microsoft Office.
 * Fluency in the English language.
 * Extended hours may be required (holidays, weekends based on need).

## Description

As a Veterinary Software Support Specialist, you will perform a variety of software-related activities, providing information, resolving issues and ensuring satisfaction.

In this role:

 * You will provide customer technical support for software products and services.
 * You will support may consist of answering customer questions, explaining products and services, instructing in use of equipment, troubleshooting and repairing system, database or data communication issues, or other priorities.
 * You will determine customer needs, researches and provides solutions, coordinating with other team members as needed.
 * You will ensure ongoing customer satisfaction and continuing strong customer relationships.
 * You will support quality management system and other compliance requirements.
 * You will respond to requests, answer questions, issues, problems and concerns.


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