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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operation Center Specialist - Health First Safety - **Company:** Health, Inc - **Location:** Rockledge, FL, United States - **Contract:** Permanent contract - **Skills:** Databases, Information Technology - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3fd2d48a79fe7174 ## About the Role Do you have experience in Transcription?, * Education: None * Work Experience: None * Licensure: None * Certification: At least one (1) of the following certifications within thirty (30) days of start date. * American Heart Association (AHA) Heartsaver First Aid CPR AED course OR * American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card. * Skills/Knowledge/Abilities: * Advanced proficiency with computer, including the skills to easily navigate between multiple monitors and applications seamlessly. * Superior verbal communication and listening skills including experience clarifying information in a friendly manner while maintaining composure in stressful situations. * Accurate typing of >35 WPM. * Expected completion of Crisis Prevention Training within first 90 days. * Ability to work with limited or no direct supervision for periods of time. * Ability to actively listen and accurately spell and transcribe names and phone numbers. * Ability to maintain high degree of mental agility and critical thinking to anticipate needs, recall information and data, and ask the right questions to meet callers' needs. * Ability to keep up-to-date with frequent changes, new programs, on-call schedules, etc. * Ability to work in a stressful environment that includes alarms, codes, disasters, angry callers, and duress calls. * Ability to maintain a positive attitude, mature demeanor, and professional conduct at all times. * Ability to respond, identify and evaluate critical issues quickly and effectively. * Ability to maintain confidentiality of patient and other restricted information on and off duty. * Must be willing to carry out tasks that may require entering the hospital morgue and the roof-top helipad. PREFERRED QUALIFICATIONS * Work Experience: * Minimum one (1) year of verifiable experience with direct or telephonic client interaction and monitoring (or equivalent) e.g., dispatch, security operation center, emergency dispatch/telecommunicator/911 operator. * Experience in healthcare setting. * Certification: Public Telecommunications Certification. PHYSICAL REQUIREMENTS * Majority of time involves sitting or standing; occasional walking, bending, and stooping. * Long periods of computer time or at workstation. * Light work that may include lifting or moving objects up to 20 pounds with or without assistance. * May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise. * Communicating with others to exchange information. * Visual acuity and hand-eye coordination to perform tasks. * Workspace may vary from open to confined. * May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle. ## Description To be fully engaged in providing Uncompromised Safety, Superior Quality, Memorable Patient/Customer Experiences, and Financial Stewardship through 24/7 security video surveillance and dispatch services to ensure the safety and security of associates, patients, and visitors of Health First facilities. PRIMARY ACCOUNTABILITES * Monitors security audio and video communication systems for Holmes Regional Medical Center, Palm Bay Hospital, Cape Canaveral Hospital and Viera Hospitals. * Monitors and operate Facial Recognition and Tag Recognition applications throughout the Health First IDN 24/7/365. * Operates and monitors intelligent threat detection platform, weapon detection equipment and applications 24/7/365 for all Health First hospitals. * Creates and maintains BOLO and trespass database for all Health First properties. * Operates Remote Door Access Control equipment and applications across the Health First IDN. * Receives and directs emergency and non-emergency calls for service using digital and/or analog voice communications equipment, computer, and radio dispatch system. * Maintains written/electronic logs as required. * Watches for irregular or unusual conditions that may create security concerns or safety hazards. * Operates various computer systems and programs including security, burglar, panic and fire alarm systems, as well as closed circuit television (CCTV) systems. * Monitors alarms, including Medical Gas, burglar, panic, and general fire alarms. * Provides security video surveillance services 24/7/365 consistent with Health First's safety standards. * Analyzes critical event data to determine cause and trends; recommends corrective action. * Performs communications with excellent attention to detail for: Life Safety incidents, 911 emergency calls, power failures, medical emergencies, employee/customer inquiries, equipment and facility service requests, facility access, daily activity events, and more. * Responds to patient property inquiries and coordinates release of property and valuables. * Dispatches security personnel using digital and/or analog voice communications equipment, and/or a dispatch system to respond to incidents such as emergency services arrivals, rescue helicopter arrivals, duress alarms, jump assists, burglar alarms, escorts, and rapid response for disaster scenarios. * Coordinates emergency medical response between the patient, EMT/Corporate Officers, and Emergency Services. * Coordinates courier requests and dispatches STAT couriers. * Issues identification badges and provides access control for badge readers, as needed. * Maintains HIPAA regulations and guidelines with callers. ## Related Videos - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)