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# Support Engineer

- **Company:** Jfc Global
- **Location:** Lancaster, PA, United States
- **Experience:** Expert
- **Salary:** $120,000.0 - $145,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Computer Networks, System Configuration, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Monitoring, Routing, Cloud Services, TCP/IP, Virtual Local Area Networks, Firewalls (Computer Science), Fortinet, Cisco, Server Operating Systems & Platforms, Vmware
- **Published:** July 30, 2026
- **Apply:** https://www.careerjet.com/jobad/us461be4f37db4daae58568b30238957a3

## About the Role

* 3-7 years of experience supporting client networks and server environments (preferably in external consulting)
 * Proven skills in configuring and troubleshooting Cisco, Meraki, Fortinet, Dell, and HPE hardware
 * Strong understanding of cloud services, particularly Microsoft 365, Azure, and related security features
 * Hands-on experience with firewalls, VPNs, VLANs, DNS, TCP/IP, and routing protocols
 * Excellent problem-solving, communication, and interpersonal skills
 * Ability to prioritize tasks effectively and work independently or within a team
 * Willingness to travel locally and occasionally long distances as needed

## Description

As a Support Engineer supporting clients, you will be the go-to resource for Level 1/2 issues, maintaining and optimizing enterprise-grade infrastructures. Working primarily with Cisco/Meraki, VMware, Microsoft environments, and security appliances, you will troubleshoot, configure, and support diverse network and server architectures. This role also involves responding to first-tier tickets, gaining valuable experience in a variety of technical scenarios, and collaborating with internal teams and client contacts to ensure exceptional service delivery. The position may require periodic travel to client sites., * Develop expertise on client-specific systems, tools, and procedures

 * Serve as Tier 1/2 support for technical issues within the support team
 * Troubleshoot end user issues, network and server problems, identify root causes, and execute corrective measures
 * Monitor network health, perform preventative maintenance, and optimize system performance
 * Escalate unresolved issues promptly to higher support tiers or vendors
 * Participate in an on-call rotation to ensure 24/7 support availability
 * Document all service activities accurately in the ticketing system, adhering to SLAs, This position is responsible for developing new magnetic material grades, improving manufacturing processes, and supporting production through advanced materials engineering expert…
 + 6 days ago
 + Apply easily, The Process Engineer is responsible for providing technical leadership and troubleshooting support for extrusion manufacturing operations. This role focuses on process optimization…
 + 20 days ago
 + Apply easily
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