> Markdown version of [/jobs/ext/1508118-it-support-specialist-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/1508118-it-support-specialist-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist / Desktop Support Technician - **Company:** Kriaanet Inc - **Location:** Albany, NY, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Adobe Creative Cloud, Apple IOS, System Configuration, Information Technology Operations, Inventory Management Software, Password Management, Microsoft PowerPoint, Software Maintenance, Service Pack, Microsoft SharePoint, Windows Desktop, Office365, Headsets, Computer Equipment, Information Technology, Laptops, Server Operating Systems & Platforms - **Published:** July 30, 2026 - **Apply:** https://www.dice.com/job-detail/c4358f07-23e5-4270-9790-936e91fe073a ## About the Role Clearance Requirement: U.S. Citizenship Required (Ability to clear DOJ Public Trust Background Investigation; Active clearance NOT required upfront), * Citizenship: Must be a U.S. Citizen (mandatory federal requirement). * Vetting: Ability to successfully undergo and pass a Department of Justice Public Trust Background Investigation (SF-85P / e-QIP). * Education: Bachelor's degree in Information Technology, Computer Science, or a related field. * Experience: Minimum 3+ years of professional work experience in general IT support / desktop support. * Technical Skills: + Strong working knowledge of Windows OS (Desktop/Server) and Microsoft 365 suite. + Experience with peripheral hardware troubleshooting (printers, VTC, mobile devices)., * Experience supporting Apple iOS / mobile devices. * Familiarity with government IT operations, security protocols, or PIV card systems. * Excellent written and verbal communication skills. * Strong attention to detail and customer service mindset. ## Description We are seeking two (2) experienced and customer-focused IT Support Specialists to provide on-site desktop and technical support for the U.S. Attorney's Office, Northern District of New York (located in Albany, NY and Syracuse, NY). In this role, you will work alongside System Managers and IT Specialists to deliver end-user support, troubleshoot desktop hardware/software, manage network accessories, and ensure uninterrupted IT operations for federal personnel., * Tier 1 / Tier 2 Help Desk Support: Provide prompt, customer-focused technical support via phone, email, electronic ticketing system, and in-person desk visits. * Hardware Setup & Troubleshooting: Install, configure, upgrade, and repair PCs, laptops, mobile devices/iPads, printers, copiers, desk phones, headsets, scanners, and Video Teleconferencing (VTC) equipment. * Systems & Software Maintenance: Troubleshoot Windows Desktop/Server operating systems, Microsoft Office 365 applications (Word, Excel, PowerPoint, Access, Teams, SharePoint), and Adobe products. Perform routine updates and software patches. * User Onboarding & Password Management: Perform user password resets and conduct technical orientation/training for new personnel. * Equipment & Property Tracking: Assist with setting up, relocating, and reconnecting computer workstations; update government-furnished equipment tracking and inventory systems. * Network & Media Support: Assist with basic network troubleshooting (hubs, switches, routers) and support secure electronic media disposal and PIV card maintenance. ## Related Videos - [Apple Vision Pro: Proven Development Methods Meet the Latest Technology](https://www.wearedevelopers.com/videos/1190-apple-vision-pro-proven-development-methods-meet-the-latest-technology) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [XR Demystified: Separating Facts from Fiction in 2024](https://www.wearedevelopers.com/videos/1117-xr-demystified-separating-facts-from-fiction-in-2024) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)