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# IT Technician

- **Company:** Catalyst
- **Location:** Lenexa, KS, United States
- **Experience:** Experienced
- **Salary:** $46,405.0 - $69,597.0
- **Contract:** Permanent contract
- **Skills:** Data Centers, Bare Metal
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a46a6bdee5b75d40

## About the Role

* Technical Institute/ Associate Degree or 3-5 years of formal training/ work experience
 * General working knowledge of PC/LAN Hardware, operating systems, network and Data Centers
 * Demonstrate a working aptitude for logical thinking and problem solving of level one complexity
 * Demonstrate good communication skills, written and verbal
 * Ability to work effectively in a fast-paced, team based, customer service oriented environment.
 * Ability to lead local projects of level one complexity with supervision.
 * Ability to engage in higher complexity issues beyond level one as needed.

## Description

The IT Technician will support and assist Associate Engineer with day-to-day first level technical support for Fullfillment Operation Center and Server Room/Data Center., * Provide technical support for end user and Server Room/Data Center issues of level one complexity.

 * Investigate, troubleshoot, and resolve incidents in a timely manner ensuring minimal disruption to the internal and external customer.
 * Follow company IT operational standards for reporting, monitoring, troubleshooting, and documenting all assigned issues.
 * Communicate with IT teams, vendors and end users to resolve local issues of level one complexity.
 * Assist in escalation to home office and/or offshore IT teams and/or vendors to resolve local incidents.
 * Perform preventative maintenance on a variety of IT equipment.
 * Apply a basic/working knowledge of fullfillment environment, including critical applications, sorters, scanners and supporting infrastructure to resolve issues.
 * Participate in assigned business and/or server room/data center projects including installations, system upgrades, migrations and decommissions.
 * Perform hardware installation, configuration, and maintenance of all desktops, laptops, and servers as directed.
 * Perform Bare-Metal desktop/laptop builds and software installations as directed.
 * Interact with business customers and react accordingly to changing environments and business needs.
 * Be able to work independently to staff shifts when needed
 * Have the ability to lift


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