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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead IT Engineer - **Company:** Quince Therapeutics, Inc. - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Salary:** $175,000.0 - $250,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Business Systems, Computer Networks, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), User Provisioning Software, Wi-Fi Technology, Okta, Firewalls (Computer Science), Information Technology, Slack, SAP MDG, Casper Suite, Gsuite, Zendesk, Google Meet, Servicenow - **Published:** May 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2f5bf154b79c0d3f ## About the Role Do you have experience in macOS?, Do you have a Bachelor's degree?, If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince., * Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). * 6+ years of IT support, infrastructure, or workplace technology experience. * Prior experience supporting office expansions, relocations, or workplace infrastructure buildouts. * Experience with macOS and Windows operating systems, Google Workspace, Okta, Slack, and identity/access management administration. * Experience supporting and deploying video conferencing systems, specifically Zoom and Google Meet. * Familiarity with asset management tools and ticketing systems (e.g., Jira, Zendesk, ServiceNow). * Hands-on experience or working knowledge of MDM tools like Jamf and JumpCloud. * Strong understanding of office networking concepts including Wi-Fi deployments, VPNs, switches, structured cabling, and firewalls. * Hybrid role with onsite presence expected three days per week minimum in either the Palo Alto or San Francisco office. * Flexibility to travel between Bay Area office locations as needed to support business operations, team collaboration, and office expansion initiatives., * Experience working in high-growth startup or fast-paced corporate environments supporting distributed teams. * Excellent problem-solving and troubleshooting abilities. * Strong customer service orientation with effective communication skills. * Ability to prioritize tasks and manage multiple support requests simultaneously. * Detail-oriented with strong documentation habits. * Comfortable working independently and collaboratively across global teams. * Awareness of data security and compliance standards (e.g., SOC2, ISO 27001). ## Description We are seeking a highly experienced Lead IT Engineer based in Palo Alto/San Francisco to join our growing technology operations team. This role will lead and support Quince's North America office expansion and technology infrastructure initiatives, ensuring seamless day-to-day support and employee experience. The ideal candidate is proactive, detail-oriented, highly adaptable, and passionate about delivering exceptional internal support experiences. As Quince continues to expand its North America footprint, this individual will play a critical role in supporting office growth, onboarding/offboarding process, and operational readiness across our Palo Alto and San Francisco offices. This role requires a strong blend of technical expertise, vendor coordination, contract management, office infrastructure planning, and hands-on IT support. This role requires being onsite in our Palo Alto office three days a week and occasional travel to our downtown San Francisco office. Responsibilities * Lead office technology planning and deployment efforts for new and expanding office spaces, including Wi-Fi design, structured cabling, conference room technology, and AV systems. * Manage employee onboarding and offboarding from an IT perspective - account setup, hardware configuration, access provisioning, and device recovery. * Oversee IT asset lifecycle management, including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals. * Set up, support, and maintain video conferencing systems (Zoom, Google Meet, etc.) to ensure high-quality meeting experiences across office locations. * Partner with office operations, vendors, contractors, and service providers to support office buildouts, infrastructure upgrades, and ongoing operational needs. * Handle user access provisioning and de-provisioning across core business systems (Google Workspace, Okta, Slack, etc.). * Provide day-to-day technical support to employees onsite and remotely, resolving hardware, software, networking, and connectivity issues. * Support office technology operations, including Wi-Fi troubleshooting, printer setup, conference room support, and AV maintenance. * Maintain and document IT processes, inventory records, office infrastructure documentation, and access control logs in line with company standards. * Collaborate closely with the global IT and security teams to implement operational best practices and support data protection initiatives. * Support contract and vendor management activities related to office technology services, infrastructure, and support operations. * Participate in business-hours on-call support rotations and respond to urgent operational issues as needed. * Contribute to continuous improvement projects, including process optimization, office technology enhancements, and automation opportunities., Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. 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