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# Technical Support Specialist

- **Company:** Mid America Health
- **Location:** Greenwood, IN, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Networking Basics, Azure Active Directory, TCP/IP, Wi-Fi Technology, Office365, Tablet Computers, Peripherals, Microsoft InTune, Information Technology, Laptops
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6885fc2f45dc0954

## About the Role

We're looking for a motivated Technical Support Specialist to join our team! This full-time role is ideal for someone who enjoys solving problems, takes initiative, and can work independently while providing exceptional support to our field and office staff. The ideal candidate is a strong troubleshooter who takes ownership of issues, manages priorities effectively, and is always looking for ways to improve the user experience., * Associate's or Bachelor's degree in Information Technology or related field, or equivalent work experience

 * Minimum two years of Help Desk or IT Support experience
 * CompTIA A+, Network+, or equivalent certifications (preferred)

Technical Support Specialist ideal candidate will possess skills in:

 * Excellent troubleshooting, analytical, and problem-solving abilities
 * Strong time management skills with the ability to prioritize multiple requests independently
 * Ability to explain technical concepts to non-technical staff
 * Experience providing remote support to end users
 * Experience deploying and supporting Windows computers and peripherals
 * Experience supporting printers, scanners, and office equipment
 * Basic networking knowledge including TCP/IP, DNS, DHCP, Wi-Fi, and switching
 * Experience with Microsoft Intune or other Mobile Device Management (preferred)
 * Experience with Microsoft Entra ID, Active Directory, or Microsoft 365 administration (preferred)
 * A proactive attitude with the ability to work independently, take initiative, and follow issues through to completion

## Description

This position will work under the IT Manager and will primarily be responsible for:

 * Managing and prioritizing the IT support ticket queue while ensuring timely resolution
 * Providing first and second-level technical support for field and office staff
 * Troubleshooting Windows computers, Microsoft 365 applications, printers, mobile devices, and business software
 * Providing remote support to users across multiple locations
 * Imaging, configuring, deploying, and maintaining desktop and laptop computers
 * Configuring and supporting company-issued mobile phones and tablets
 * Diagnosing and resolving printer, peripheral, and hardware issues
 * Performing basic network troubleshooting
 * Monitoring EDR for security alerts and escalating security concerns as needed
 * Maintaining and tracking accurate inventory of IT and dental equipment
 * Assisting with IT infrastructure projects and technology initiatives
 * Identifying recurring issues and recommending process improvements to reduce support requests


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