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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk Technician in Dallas - **Company:** Energy Jobline - **Location:** Dallas, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Microsoft Outlook, Cloud Computing, Collaborative Software, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Network Troubleshooting, Microsoft Office, Office Suite, Remote Desktop Services, TCP/IP, Software Licensing, Diagnostic Tools, ServiceNow IT Service Management, Information Technology, Gsuite, Servicenow, User Accounts - **Published:** July 30, 2026 - **Apply:** https://www.energyjobline.com/job/service-desk-technician-dallas-31285556 ## About the Role * experience in an Enterprise Helpdesk or IT support role, including VIP support. * Strong knowledge of Windows 10/11 operating system and common office software (Microsoft Office, antivirus programs, etc.). * Core understanding of networking concepts (TCP/IP, DNS, DHCP, etc.). * Excellent communication skills, with the ability to explain technical issues to non-technical employees. * Strong problem-solving skills and the ability to prioritize tasks effectively. * Familiarity with IT ticketing systems (e.g., Ivanti, ServiceNow, etc.). * Ability to work in a fast-paced environment while maintaining attention to detail. * Strong customer service and interpersonal skills. * Experience with remote desktop support and troubleshooting tools. * Knowledge of Active Directory, email systems (e.g., Outlook), and collaboration tools. * Familiarity with cloud platforms like Microsoft 365 or Google Workspace. * A+ Certification . Additional helpdesk related certifications are beneficial. ## Description * We are looking for a proactive and customer-oriented Service Desk Technician to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to Dallas County employees, assisting with hardware, software, and networking issues, and ensuring that all IT systems are functioning smoothly. You will be the first point of contact for technical support, helping to troubleshoot and resolve problems in a timely and efficient manner., * Provide first-line support for internal employees via phone, email, or chat. * Troubleshoot and resolve technical issues related to software, hardware, networking, and Windows 10/11 operating system. * Configure and maintain software and hardware systems, including desktops, laptops, printers, and other peripherals. * Log and track support requests in the IT ticketing system to ensure timely resolution or escalation. * Assist with setting up and configuring new workstations and user accounts. * Manage and maintain software licenses, applications, and user permissions. * Document common issues and create knowledge base articles for employees to self-solve problems. * Escalate more complex issues to senior technical staff or other IT departments as necessary. * Monitor and maintain hardware inventory and software versions. * Provide exceptional customer service and clear communication to all users. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)