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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Platform Support Engineer (AEM/Vercel) - **Company:** DIVERSIFIED INC - **Location:** Dallas, TX, United States - **Experience:** Expert - **Salary:** $140,000.0 - $145,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Business Software, Cloud Engineering, Cloud Services, Akamai, Next.js, Web Applications, IT General Controls (ITGC), ReactJS, System Availability, Adobe, Adobe Workfront - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0c849d8a4d1a9179 ## About the Role * Bachelor's degree required, with 5-7+ years of related experience. * Demonstrated stability and progression in prior roles preferred. * 5-7+ years of experience maintaining AEM platform environments. * Demonstrated expertise supporting AEM as a Cloud Service environment and associated digital experience platforms. * Proven ability to lead incident resolution, root cause analysis, and service restoration for critical business applications. * Skilled in applying platform monitoring, observability, and automation techniques to improve service reliability. * Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations. ## Description This is a newly created role established to bring formal ownership, structure, and operational maturity to the AEM and Vercel hosting platforms that support enterprise web applications. Today, neither platform has a defined service owner, documented processes, control mappings, support model, or trained staff - this role will build that foundation, standing up secure, compliant, and repeatable service offerings rather than relying on ad-hoc, individual-dependent support. Role Responsibilities * Own the operational support, administration, and continuous improvement of the AEM and Vercel hosting platforms, including platform governance, incident management, deployment support, monitoring, and user access administration. * Partner with development teams, product owners, architects, security teams, and external vendors to ensure high availability, performance, security, and scalability of hosted applications. * Provide technical consultation to teams building modern web applications using Next.js, React, APIs, and cloud-native architectures. * Support these platforms as part of a broader technology portfolio that includes Adobe Platform, AEM Sites, AEM Assets, Target, Workfront, and Akamai. * Stand up platform support to Level 3 (Defined) maturity against the organization's Service Maturity Model, complete required service-offering artifacts, and evidence IT General Control (ITGC) and Security Directive alignment. * Train the existing team and establish proactive operational processes ahead of these platforms carrying production, customer-facing traffic. Team Structure & Work Environment * Works closely with a Product Owner and a team of 6-7 platform engineers at various experience levels, along with Level 1 and Level 2 support teams. * Hybrid role based out of one of our digital hubs - Chicago, IL; Peoria, IL; Dallas, TX; Broomfield, CO; or Cary, NC. 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