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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Conversational IVR Product Owner - **Company:** TD Bank, Inc. - **Location:** Mount Laurel Township, NJ, United States - **Experience:** Experienced - **Salary:** $91,000.0 - $136,240.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Scrum Methodology, Scaled Agile Framework, Systems Integration - **Published:** July 30, 2026 - **Apply:** https://www.juju.com/job/00000000gkjs5g ## About the Role + Undergraduate degree and / or product certificate + 7+ years relevant experience + 3-5 years Product Owner or Agile related delivery experience + Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset + Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset ## Description The Product Owner I is responsible to ensure that a development team (pod) is creating value for the organization through the delivery of customer-focused product increments. This entails aligning with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, continuously assessing customer feedback. The Product Owner I should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration and engagement. Depth & Scope: + Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas + Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices + Integrates knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations + Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services + Leads and integrates cross-function understanding within their own field of specialty, and /or projects with significant resource requirements, risk and / or complexity + Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions + Uses sophisticated analytical thought to exercise judgement and identify solutions + Impacts the achievement of sub-function or business line objectives within the area they are accountable for + Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders, + Partners with senior management to support the delivery of a product vision + In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value + Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence + Reviews performance analytics; recommend and champion strategies to enhance the customer or end user product experience + Participates in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate + Proactively engages established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes + Creates a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized + Provides user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria + Manages delivery initiatives and (depending on complexity) oversee multiple development team (pod) backlogs + Proactively raises issues that impede the efficient delivery of customer-focused increments + Responsible for defect management and prioritization Shareholder Accountabilities: + Adheres to enterprise frameworks or methodologies that relate to activities for own business area / journey + Ensures on-going strategic alignment with senior management, providing feedback as appropriate + Considers development team and stakeholder feedback in backlog management, facilitating conversations with multiple stakeholders representing competing priorities + Understands the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate + Leads the submission and discussion on the Quarterly Business Review, with respect to their product + Proactively manages business stakeholders to obtain inputs needed for product development in a timely manner + Monitors the regulatory environment and partner with the senior management to consider changes to product strategy as needed + Actively coordinates and engages in risk, quality and/or business testing management + Empowered to make product delivery decisions, escalating to senior management as appropriate + Actively communicates to business, technology and senior management regarding product changes and backlog priorities + Single point of escalation for development team, providing guidance and decisioning as needed + Works cohesively with peers to reinforce Agile processes + Compiles performance metrics and share with relevant stakeholders + Defines the OKRs in partnership with numerous stakeholders across the organization + Protects the interests of the organization- identify and manage risks, and escalate non-standard, high risk activities as necessary + Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts + Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite Employee/Team Accountabilities: + Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest + Supports team development, track team performance metrics, and provides ongoing coaching and support + Provides thought leadership and / or industry knowledge for area of expertise in product area and participate in knowledge transfer within the team and business area / journey + Works cohesively with Scrum Master to reinforce Agile processes + Participates in personal performance management and development activities, including cross training within own team + Keeps others informed and up-to-date about the status / progress of delivery and / or all relevant or useful information related to day-to-day activities + Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices + Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships + Contributes to a fair, positive and equitable environment that supports a diverse workforce + Acts as a brand ambassador for the business area / journey and the 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