> Markdown version of [/jobs/ext/1509153-it-support-technician-tier-1](https://www.wearedevelopers.com/jobs/ext/1509153-it-support-technician-tier-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician Tier 1 - **Company:** Skyport Hospitality - **Location:** Greenwood Village, CO, United States - **Experience:** Experienced - **Salary:** $58,000.0 - $68,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Business Software, Microsoft Outlook, Computer Literacy, Issue Tracking Systems, Windows Servers, Oracle (Applications), Clover, System Software, Information Technology - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fe508510d17117a7 ## About the Role * Strong analytical, problem-solving, and technical troubleshooting skills. * Knowledge of Microsoft Windows Server 2012, 2016 and 2019 a plus. * Require technical troubleshooting and hands-on experience with Mobile & Computer devices. * Point of sale system support experience highly desired or working knowledge of Point of Sale: Micros/Oracle, Aloha, Counterpoint, Clover - any retail/table service systems experience is a plus. * Must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word, and Excel). * Ability to learn new products and tools and share this knowledge with end users and technicians. * Ability to independently conduct research into a wide range of computing issues as required. * Ability to absorb and retain information quickly. * Ability to present ideas in user-friendly language. * Highly self-motivated and directed. * Keen attention to detail. * Knowledge of Restaurants and Concessions Operations a plus * Experience with and/or knowledge of retail inventory management and processes a plus. * Must successfully complete required airport security and background screening, including a federal background check., * Associate degree or equivalent experience and certifications required; bachelor's degree preferred * + Minimum of 2-3 years of IT help desk experience required. ## Description The primary function of the IT Support Technician is to assist operations with IT functions and related systems, including the repair and support of all information technology equipment under the direction of the IT Support Manager. The IT Support Technician participates in the deployment, troubleshooting, and maintenance of IT infrastructure/solutions., * Serve as the first point of contact for customers seeking technical assistance via telephone, email, and online request. * Determine the best solution based on the issue and details provided by customers. * Walk the customer through the problem-solving process via phone or in-person where necessary * Escalate unresolved issues to the next level of support personnel, after all troubleshooting has been completed & document in the ticket. * Follow up and update customer status and information. * Provide support to end users for basic computer, application, system, mobile devices, access, and hardware issues. * Identifies, researches, and resolves routine and a wide range of technical problems of diverse scope and complexity. * Leverage Helpdesk Ticketing System Software to document, track, monitor, log resolutions and complete tasks and projects. * Test the fixes to confirm the issues have been fully resolved, and make sure you understand how to roll them back if they don't work as intended. * Assist with development of help sheets and frequently asked questions for end users. * Perform preventative maintenance, including checking and cleaning of supported equipment. * Identify and suggest possible improvements to procedures. * Perform other related duties as assigned ## Related Videos - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Skills-First Hiring: The Future of Work Needs More Than Resumes](https://www.wearedevelopers.com/videos/1319-skills-first-hiring-the-future-of-work-needs-more-than-resumes) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)