> Markdown version of [/jobs/ext/1509168-infrastructure-support-specialist](https://www.wearedevelopers.com/jobs/ext/1509168-infrastructure-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Infrastructure Support Specialist - **Company:** Expedient Technology Solutions, LLC - **Location:** Miamisburg, OH, United States - **Experience:** Starter - **Salary:** $60,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Cloud Computing, Microsoft Exchange Server, Windows Servers, Remote Desktop Services, Solution Deployment Descriptor, Backup and Restore, Wireless Networks, Office365, Firewalls (Computer Science), Server Migration - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f14d3602bc28ba7e ## About the Role * It is desired you have a minimum of an associate degree in a related technical field. * There are company specified certifications you must achieve to be in this position. * Having 1-3 years of experience in a related technical role is required. * This position requires you to complete process and technical training during your first 30 days. These requirements involve shadowing team members, learning training procedures, client communication expectations, and specific technical skills/knowledge. This will be outlined in your onboarding schedule. Technical skills and knowledge include but are not limited to, Windows Server OS, Group Policy, Active Directory, backup technologies, storage, foundational to advanced networking., * Associate (Preferred) Experience: * technical: 1 year (Required) Ability to Commute: * Miamisburg, OH 45342 (Required) ## Description * Perform technical and informational tasks during the onboarding of a new client. New client onboarding tasks include installing and configuring agents, antivirus, support tools, gathering credentials, vendor account information, and critical business line application information. * Respond to monitoring alerts in a timely and effective manner. * As needed, work with senior level team members to assist with infrastructure projects. Projects range from upgrading firewalls, switches, wireless networks, O365 migrations, server migration/upgrades (physical, virtual, cloud-based, and Microsoft Exchange), backup solution deployment, and cybersecurity solutions. * Assist with client IT issues and requests over the phone or via remote connection to client systems and infrastructure through our RMM and PSA tools. Typical client IT issues and requests include active directory, group policy, server, networking (wireless, firewalls, switches), and application liaison support. * Use established processes and procedures to manage your assigned service and project tickets in the RMM system. * Document and record time for all actions taken when working or resolving customer issues in the RMM system. * Assist with escalations and develop technical skills through on-the-job training and mentoring. * Participate in the after-hours on-call rotation as the Tier 1 primary / secondary on call resource. * Perform other duties as assigned. Essential Skills * Effectively communicate with clients and ETS team members. Communication is key to our success. * Be innovative and consultative when working with clients. The value of ETS comes not only from solving the client's issues but helping to avoid reoccurring issues. * Balance responsibilities to ensure efficiency. * Think about the best ways to organize your work to drive efficiency and deliver high quality and responsive support to our clients. * Collaborate with team members on projects and issues. Provide and receive training as necessary. Expectations & Professional Growth * Follow ETS policies, procedures, and service delivery expectations to ensure consistency. * Work scheduled hours Monday through Friday, with occasional after-hours support and project tasks as needed. Flexibility will be provided as determined by manager for after-hours tasks. * It is expected you will continue to grow as a team member through continued education (certification plan), research and study, and interaction with other professionals and leaders. * In addition to working in the ETS office, occasional travel to local customer sites may be required. Reliable transportation is necessary. ## Related Videos - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)