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# IT Support Analyst

- **Company:** Luminate Bank
- **Location:** Minneapolis, MN, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Encompass, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, Networking Basics, Virtual Local Area Networks, Wide Area Networks, Wi-Fi Technology, Software Troubleshooting, Microsoft InTune, Cisco
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=be75f51d3d638c28

## About the Role

* A minimum of 3 years of experience with various operating systems; Windows preferred
 * A minimum of 3 years of experience with Microsoft 365 (i.e., Intune, Entra ID, Exchange, etc.)
 * Technical Support, Desktop Support, or IT Helpdesk: 3-5 years (preferred)
 * High School Diploma or equivalent
 * Hands-on experience in hardware troubleshooting skills and call vendor for replacement.
 * Knowledge of Microsoft Office Products (Office 365).
 * Knowledge of Network concepts (VLANs, VPN, LAN, WAN & Wi-Fi)
 * Experience with printer support and troubleshooting.
 * Conference room audio & video support.
 * Knowledge of ITIL framework and best practices.
 * Ability to diagnose and troubleshoot technical issues.
 * Excellent problem-solving and communication skills.
 * Ability to provide step-by-step technical help, both written and verbal to non- technical staff
 + Certification in Microsoft, CompTIA, or Cisco is a plus.
 * Previous work experience in Technical Support, Desktop Support, IT Help Desk Technician, or similar role.

## Description

At Luminate Bank, we have a strong IT team, and it all revolves around providing the tools to ensure success in every role. We have a culture second to none, promote teamwork and growth from within, and are continuously striving to take care of both our valued borrowers & our exemplary employees., The IT Support Analyst provides day-to-day support to the business. This includes, but is not limited to:

 * Researching, trouble shooting, and identifying solutions to resolve issues on both OS & Hardware.
 * Maintain accurate inventory records and ensure appropriate stock levels of IT equipment and peripherals
 * Building and deploying end user hardware; from phones to laptops and peripherals.
 * Assist with onboarding & offboarding duties,
including end-user training.

 * Troubleshoot and complete helpdesk tickets and t
 * Properly escalate unresolved issues in a timely manner to appropriate internal teams (e.g., Security/Encompass/Infrastructure teams)
 * Document technical knowledge in the form of notes and manuals.

Additional responsibilities as assigned.


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