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# Support Analyst

- **Company:** CHOICE STAFFING INC
- **Location:** San Antonio, TX, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Business Software, System Configuration, SQL Databases, Software Troubleshooting, Information Technology, User Accounts
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f80caf90d384089a

## About the Role

This is an entry-level position designed for an individual with strong technical aptitude, problem-solving skills, and an interest in developing expertise in enterprise business applications., * Associate's or Bachelor's degree in Information Technology, Computer Information Systems, Business Information Systems, or related field preferred.

 * 0-2 years of IT support, application support, help desk, or related experience preferred.
 * Strong troubleshooting, analytical, and problem-solving skills.
 * Strong communication and customer-service skills with the ability to work effectively with technical and non-technical users.
 * Ability and willingness to learn new applications, technologies, and business processes.
 * Experience with ERP, manufacturing, quality, labeling, SQL, or reporting applications is a plus but not required.

## Description

Support Analyst provides front-line support for the company's core business applications, including Aptean Ross ERP, Rizepoint, Loftware, and other enterprise systems. This position serves as a primary point of contact for application-related issues, assists users with troubleshooting and system access, and escalates more complex issues to internal technical resources or software vendors., * Provide front-line support and troubleshooting for Aptean Ross ERP, Rizepoint, Loftware, and other core business applications.

 * Respond to user support requests, diagnose application issues, and provide timely resolution or escalation., * Document incidents, resolutions, procedures, and common troubleshooting steps.
 * Coordinate with internal IT resources and software vendors to resolve more complex application issues.
 * Assist with application upgrades, testing, configuration changes, and new system implementations.
 * Develop an understanding of business processes and how company applications support operational needs.
 * Identify recurring issues and opportunities to improve system usage, documentation, training, and business processes.
 * Assist with reporting, analytics, and other technology initiatives as needed.


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