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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Desktop Support Technician - **Company:** CIS LLC - **Location:** Corbin, KY, United States - **Experience:** Experienced - **Salary:** $44,866.0 - $47,112.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Network Connections, Remote Desktop Services, Remote Service Software, Software Engineering, TCP/IP, TeamViewer, Wireless Networks, Software Licensing, Software Troubleshooting, Peripherals, Information Technology, Laptops - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3a4b9bcc25482a89 ## About the Role * Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator required. * High school diploma or equivalent; a degree in IT, Computer Science, or a related field is preferred. * 2+ years of experience in IT desktop support or a similar role. Technical Skills * Proficiency in Windows and macOS operating systems. * Experience with remote support tools (e.g., TeamViewer, AnyDesk). * Strong knowledge of Microsoft Office 365 applications and troubleshooting. * Familiarity with networking basics (TCP/IP, DNS, VPN). * Hands-on experience with hardware troubleshooting and repairs. Soft Skills * Excellent communication and interpersonal skills. * Strong organizational and time-management abilities. * Patience and ability to explain technical issues to non-technical users. * A proactive approach to problem-solving and attention to detail. Working Conditions * Hybrid work model, with onsite presence required for specific tasks and projects. * Require occasional travel client sites. * Ability to lift and move IT equipment weighing up to 50 pounds., * IT support : 2 years (Required) License/Certification: * IT related certification or degree? (Required) ## Description We are seeking a skilled and customer-focused IT Desktop Support Technician to join our team. This role involves providing technical support for hardware, software, and network issues, both onsite and remotely. The ideal candidate will be a proactive problem-solver with excellent communication skills and the ability to manage multiple tasks efficiently., Onsite Support * Diagnose and resolve hardware and software issues on workstations, laptops, printers, and other peripherals. * Install, configure, and maintain desktop applications and operating systems. * Set up and troubleshoot network connections, including wired and wireless networks. * Perform hardware repairs or coordinate with external vendors when necessary. * Assist with equipment moves, new employee setups, and workstation optimization. Remote Support * Provide remote technical support via phone, email, or remote desktop tools. * Troubleshoot software and connectivity issues for remote users. * Guide users through problem-solving steps and escalate complex issues as needed. * Ensure timely resolution of support tickets logged in the IT helpdesk system. General Duties * Document technical procedures, issue resolutions, and FAQs for future reference. * Monitor and maintain inventory of IT equipment and software licenses. * Ensure compliance with IT policies, including security protocols and data protection. * Stay updated with emerging technologies and recommend improvements to current systems. * Be accountable for time and workload by accurately using the company's ticketing and time-tracking systems. ## Related Videos - [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)