> Markdown version of [/jobs/ext/1509560-1st-line-support-analyst-part-time](https://www.wearedevelopers.com/jobs/ext/1509560-1st-line-support-analyst-part-time). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st Line Support Analyst (Part-Time) - **Company:** Cox powered by Atrium - **Location:** New York, NY, United States - **Salary:** $37,440.0 - $48,880.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, System Configuration, Desktop Computing, Information Technology Operations, Network Troubleshooting, Microsoft Office, Microsoft Software, Software Deployment, Wi-Fi Technology, Network Routers, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, Network Server, User Administration - **Published:** July 30, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d8fbd3267c3d9862 ## About the Role * 2+ years of Help Desk, Desktop Support, or End User Support experience. * Strong customer service and communication skills. * Experience supporting Microsoft Windows environments. * Hands-on experience with Microsoft 365 (Office 365). * Experience supporting Microsoft Teams. * Active Directory administration, including user account management and password resets. * Experience troubleshooting Wi-Fi connectivity and networking issues. * Basic knowledge of servers, routers, and firewall troubleshooting. * Experience performing software installations and hardware deployments. * Experience supporting onboarding and offboarding activities. * Strong troubleshooting and problem-solving skills. * Ability to work independently while providing excellent end-user support. Preferred Experience/Skills for the 1st Line Support Analyst (Part-Time): * Experience supporting both office and laboratory environments. * Familiarity with cybersecurity best practices. * Experience working within biotechnology, pharmaceutical, healthcare, nonprofit, or research organizations. * Experience supporting multiple office locations. * Experience working in a Microsoft-centric enterprise environment. Education Requirements: * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. * Equivalent work experience will be considered. ## Description organization with a meaningful mission. As the 1st Line Support Analyst (Part-Time), you will play a key role in ensuring employees remain productive while supporting cutting-edge research that helps improve lives around the world., Our client is looking for a customer-focused 1st Line Support Analyst (Part-Time) to provide hands-on technical support for employees across two office locations. The 1st Line Support Analyst (Part-Time) will serve as the primary point of contact for end-user technical issues, supporting desktop hardware, Microsoft technologies, Active Directory, networking, onboarding, and day-to-day IT operations. Reporting directly to a senior IT Infrastructure leader, the ideal 1st Line Support Analyst (Part-Time) enjoys working with people, thrives in a fast-paced support environment, and is passionate about delivering outstanding customer service., * Provide first-line desktop and end-user technical support for employees in New York City and Jersey City. * Troubleshoot Windows and Microsoft 365 (Office 365) issues. * Support Microsoft Teams, conference room technology, cameras, and Wi-Fi connectivity. * Install and configure software, desktops, laptops, and peripherals. * Perform Active Directory user administration, including password resets and account management. * Assist with employee onboarding and offboarding, including workstation setup and account provisioning. * Troubleshoot basic server connectivity, router, and firewall-related issues. * Diagnose and resolve desktop, laptop, printer, and hardware issues. * Escalate complex infrastructure issues when appropriate. * Maintain documentation for support requests and resolutions. * Collaborate with the IT Infrastructure team to ensure seamless technology operations. * Deliver exceptional customer service while supporting users across multiple locations. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)