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# IT Support Specialist II (Tier 2)

- **Company:** Insight Global
- **Location:** Beverly Hills, CA, United States
- **Experience:** Starter
- **Salary:** $45,760.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Active Directory, JIRA, Identity and Access Management, Issue Tracking Systems, Peripherals, Os Ticket, Zendesk, User Administration, Servicenow, User Accounts
- **Published:** July 30, 2026
- **Apply:** https://jobs.insightglobal.com/jobs/find_a_job/california/beverly-hills/it-support-specialist-ii-tier-2-/job-558188/

## About the Role

1-3+ years of experience in a Tier 2 IT Support, Desktop Support, or End User Support role
Hands-on support experience with both Windows and Mac systems
Experience working within enterprise ticketing systems (Zendesk, Jira, ServiceNow, etc.)
Strong customer-facing and onsite support experience
Experience troubleshooting hardware, software, user accounts, peripherals, and workstation issues
Active Directory experience, including user administration and access management
Experience handling a high volume of in-person technical support requests (50-100 end users)
Excellent communication and interpersonal skills

Nice to Have Skills & Experience

Microsoft 365 administration experience
Identity management experience
MFA implementation or support experience
Experience supporting executives or high-visibility stakeholders

## Description

An entertainment client is seeking an IT Support Specialist II to join their team! This individual will provide hands-on technical support for employees, troubleshooting complex desktop, hardware, software, access, and account-related issues across both Mac and Windows environments. The role will focus heavily on customer interaction, ticket resolution, Active Directory administration, and supporting users in a fast-paced, high-volume environment. The ideal candidate is technically strong, personable, and able to independently drive issues to resolution while delivering an exceptional end-user experience. This role is located in Los Angeles, CA and requires working onsite five days per week.


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