> Markdown version of [/jobs/ext/1510042-info-system-support-spec](https://www.wearedevelopers.com/jobs/ext/1510042-info-system-support-spec). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Info System Support Spec - **Company:** State of Maine - **Location:** Augusta, GA, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Software Applications, Backup Devices, Information Systems, Computer Networks, Data Security, Disaster Recovery, Networking Hardware, Local Area Networks, Network Configuration and Change Management, Systems Development Life Cycle, Software Engineering, System Availability, Computer Equipment, Hardware Infrastructure, Network Server - **Published:** July 30, 2026 - **Apply:** https://www.jofdav.com/jobs/59036744-info-system-support-spec ## About the Role * Knowledge of local area networks based on PC's and/or servers. * Knowledge of operating systems on PC's and servers. Knowledge of research techniques. * Knowledge of computer application design. * Knowledge of computer hardware and software. * Knowledge of proper computer system data security/backup procedures. * Knowledge of agency procedures and standards. * Ability to install computer hardware and software. * Ability to load and optimize utilization of advanced computer software and operating systems. * Ability to diagnose and troubleshoot computer system problems. * Ability to conduct training on computer system operation and software. * Ability to consult with agency staff and managers on best usage of a computer system. * Ability to perform work requiring lifting and/or physical exertion may be required., A high school diploma or general equivalency AND demonstrated experience in end user IT support. ## Description MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we: * Practice Customer-focus, ensuring that our customers are heard, and their needs are met. * Hold ourselves to a high level of Accountability by being transparent with our stakeholders. * Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. * Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors., This is technical services work in an integrated computer network environment. An employee in this classification performs a full range of system administration functions requiring a technical computer support background. Responsibilities include installing and configuring network devices; diagnosing and resolving communications, hardware, and operating system problems; implementing, and monitoring system security procedures; advising agency management on systems development and conducting user training and product demonstrations. Supervision may be exercised over lower-level technical personnel. Work is performed under limited supervision., * Performs a full range of system administration functions in order to control systems and attain maximum utilization and efficiency. * Provides full user support for agency's standard application software in order to meet user/agency needs. * Conducts training in order to develop agency personnel skills in the operations and capabilities of applications and systems. * Implements system security measures such as backups, access control, system accounting, and disaster recovery in order to maintain system integrity and availability. * Determines how to attach devices to the LAN; configures devices to use the LAN for applications; and maintains LAN documentation in order to establish and maintain agency LAN's. * Installs and configures internal hardware components such as memory, disk, and tape drives in multi-user PC's/servers in order to maintain or enhance system operation and capabilities. * Researches, recommends, installs, and tests hardware, software, and network configurations for PC's and/or servers in order to provide an information system which effectively meets agency needs. * Performs troubleshooting and fault isolation on PC's, servers, LAN's, or related system components in simple configurations in order to maintain system availability. * Tests and evaluates software and hardware products in order to determine applicability and value to agency operations. ## Related Videos - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Hate organising your photos? 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