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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Onsite IT Support Technician - **Company:** T2 Group - **Location:** Costa Mesa, CA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, BASIC (Programming Language), Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Microsoft SharePoint, Software Deployment, TCP/IP, User Provisioning Software, Windows Desktop, Wi-Fi Technology, Okta, Software Troubleshooting, Microsoft InTune, Microsoft Onedrive, Deployment Automation - **Published:** May 16, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b6dd28f3a69e9248 ## About the Role Do you have experience in Windows?, We are looking for someone with solid desktop support fundamentals, strong troubleshooting habits, excellent communication skills, and a service-first approach. The ideal candidate is professional, approachable, reliable, and eager to grow., * 2-4+ years of hands-on desktop, endpoint, help desk, or onsite IT support experience. * Strong Windows desktop support fundamentals, including hardware troubleshooting, software installation, workstation configuration, printer support, peripheral support, and endpoint maintenance. * Working knowledge of Microsoft 365, Entra ID, Intune, Okta, Freshservice, and common identity/access workflows such as password resets, MFA, group membership, and user provisioning support. * Familiarity with Apple device support concepts, including Apple Business Manager, device enrollment, inventory, and escalation workflows. * Solid networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic LAN troubleshooting. * Strong documentation habits and ability to keep support records accurate and current. * Excellent interpersonal skills. Must be patient, professional, approachable, and able to build trust with end users. * Strong follow-through, attention to detail, ownership, and ability to prioritize multiple requests. * Ability to follow established processes, ask clarifying questions, and escalate with clear supporting detail. * Must be able to work onsite in Costa Mesa each business day and meet client onboarding requirements., * Experience with Intune, Autopilot, endpoint management, application deployment, patching, inventory, or asset lifecycle processes. * Experience supporting Microsoft 365, Entra ID, Okta, MFA, access workflows, and endpoint compliance. * Experience supporting Apple devices and Apple Business Manager workflows. * Experience in a high-touch, client-facing onsite support environment. * CompTIA A+, Network+, Microsoft Fundamentals, Microsoft 365, or equivalent practical experience. ## Description * Provide in-person, phone, and remote support for end-user issues, service requests, workstation setup, peripherals, mobile devices, shared office technology, and onboarding/offboarding tasks. * Troubleshoot Windows 10/11 endpoints, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, printers, mobile devices, VPN, Wi-Fi, and common workplace technologies. * Use a consistent troubleshooting process: confirm the issue, determine impact, gather details, isolate likely causes, test the fix, communicate next steps, and document the outcome. * Support account, access, MFA, group, device, and endpoint workflows using Microsoft 365, Entra ID, Intune, Okta, Apple Business Manager, and Freshservice. * Create and maintain clear Freshservice records for support work, including issue details, troubleshooting notes, resolution steps, assets, and follow-up items. * Follow established processes for escalation, security, asset handling, device lifecycle, onboarding, offboarding, access requests, and service fulfillment. * Assist with workstation deployments, hardware replacements, application installs, printer/peripheral setup, desk moves, and user readiness. * Maintain endpoint, inventory, warranty, user, and asset information as assigned. * Contribute to knowledge base articles, checklists, and standard operating procedures. * Communicate clearly on active, urgent, recurring, or blocked issues., * Support work is documented clearly and closed properly. * Issues are troubleshot methodically and escalated with useful context when needed. * Processes are followed consistently. * Communication is clear, timely, and professional. * The technician shows curiosity, accountability, and a desire to keep improving. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Developers don't need onboarding, do they? 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