> Markdown version of [/jobs/ext/151134-computer-operations-technician](https://www.wearedevelopers.com/jobs/ext/151134-computer-operations-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Computer Operations Technician - **Company:** Computer Enterprises Inc - **Location:** United States (Remote available) - **Salary:** $41,600.0 - $45,760.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Information Technology Operations, Job Scheduling, Microsoft Office - **Published:** May 13, 2026 - **Apply:** https://www.dice.com/job-detail/9483bb85-08e5-4773-a687-35a2072842fc ## About the Role * Knowledge of Windows OS and MS Office tools. * Ability to monitor automated job schedulers. * Ability to identify failed job alerts and react. * Basic understanding of ITSM tools. * Knowledge of ITIL concepts. * Ability to follow SOPs for troubleshooting and alerts. * Flexibility to work any shift, including nights, weekends, and holidays. * Strong customer service skills. * Ability to learn and adapt to new processes and procedures. * Good communication skills. * Ability to work independently and as part of a team. Required Education * Computer trade school, or an associate degree or higher Preferred Skills * Experience with change control policies. * Familiarity with DSG''s tools and processes. * External professional accreditation related to IT operations. Why Should I Apply? This position offers an excellent opportunity to develop foundational skills in computer operations and IT service management within a dynamic, fully remote environment. It is ideal for individuals seeking to grow their career in IT operations and support. ## Description * Execute and/or monitor automated computer applications. * Follow simple standard operating procedures (SOP) to troubleshoot failures. * Carry out standard customer service activities and handle simple customer enquiries following predefined scripts. * Complete requests within a predefined SLA/SLO. * Ability to monitor the automated job scheduler. * Able to identify failed job alerts and react. * Learn processes and procedures for the Computer Operations. * Become familiar with the SOP repository. * Ability to follow simple SOP for failed jobs and alerts. * Escalate within Computer Operations. * Learn the department''s change control policies. * Learn how Computer Operations fits into the change process. * Able to execute simple change requests and tasks within the change window defined in the change control. * Have knowledge of the duties and processes of Computer Operations. * Have an understanding of an ITSM tool and the ability to use one. * Have an understanding of ITIL. * Ability to learn how to apply these concepts to DSG''s tools and processes. * Ability to use Windows OS and MS Office tools to perform duties of Computer Operations. * Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. * Maintain an in-depth understanding of technology and industry best practices through ongoing education and reading specialist media. * Contribute to reviewing existing operations in one''s own area of work and generate new ideas to assist in identifying continuous improvements. ## Related Videos - [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Understanding Kubernetes in a visual way](https://www.wearedevelopers.com/videos/100085-understanding-kubernetes-in-a-visual-way) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)