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# IT Support Technician (MSP)

- **Company:** LONG ISLAND TECHNOLOGIES, INC.
- **Location:** Roslyn, NY, United States
- **Experience:** Starter
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Dynamic Host Configuration Protocol, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Software, Office Suite, Remote Access Technology, Remote Desktop Services, Cloud Services, Microsoft SharePoint, Transmission Control Protocol (TCP), Peripherals, Laptops, Network Server
- **Published:** May 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=58bb53040b001f22

## About the Role

Do you have experience in Windows support?, Do you have a Associate's degree?, * Strong customer service and communication skills

 * Excellent troubleshooting and problem-solving abilities
 * Ability to explain technical concepts to non-technical users
 * Strong attention to detail and organizational skills
 * Ability to work independently and collaboratively within a team
 * Strong time management and prioritization skills
 * Positive attitude with a willingness to learn and improve
 * 1-2 years of IT support or helpdesk experience preferred
 * MSP or outsourced IT support experience strongly preferred
 * CompTIA A+ certification is a plus
 * Associate's or Bachelor's degree in IT or related field preferred

## Description

We are seeking a motivated and customer-focused IT Support Technician to join our Managed Services (MSP) team in Roslyn, NY.

In this role, you will serve as the first point of contact for end-users experiencing technical issues. You will work directly with clients to troubleshoot problems, resolve support requests, and help maintain secure, stable, and reliable IT environments across a variety of industries.

This position is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and wants exposure to a wide range of technologies including Microsoft 365, networking, servers, mobile devices, and cloud services.

This is primarily an in-office position with occasional on-site visits to client locations throughout the New York Metro area.

What You'll Do

 * Provide remote and phone-based technical support to end-users
 * Troubleshoot and resolve hardware, software, networking, and connectivity issues
 * Manage and complete support tickets within our PSA/ticketing system
 * Escalate issues appropriately while maintaining ownership and communication
 * Configure, deploy, and support desktop PCs, laptops, printers, peripherals, VoIP desk phones, and mobile devices

Support Microsoft technologies including Microsoft 365, Teams, SharePoint, Active Directory / Entra ID, and Office applications

 * Assist with VPN, Remote Desktop, and Terminal Services support
 * Support Apple iPhone iOS and Android mobile devices
 * Perform occasional on-site troubleshooting and deployments
 * Maintain accurate documentation and ticket notes
 * Participate in onboarding projects and internal initiatives

Technologies You'll Work With

 * Windows 10 & Windows 11
 * Microsoft 365
 * Active Directory / Entra ID
 * Teams & SharePoint
 * VPN & Remote Access Solutions
 * TCP/IP Networking
 * DNS & DHCP
 * Printers & Endpoint Devices
 * Mobile Device Support
 * PSA & RMM Platforms


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