> Markdown version of [/jobs/ext/1515863-scheduler-helpdesk-administrator](https://www.wearedevelopers.com/jobs/ext/1515863-scheduler-helpdesk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Scheduler / Helpdesk Administrator - **Company:** kpm media ltd - **Location:** Abingdon, UK - **Salary:** £24,000.0 - £28,500.0 - **Contract:** Permanent contract - **Skills:** Computer-Aided Facility Management, Microsoft Visio, Enterprise Software Applications, Performance Monitor - **Published:** July 8, 2026 - **Apply:** https://www.jobs.fmj.co.uk/careers/62533/Electrical-Shift-Engineer-London-East ## About the Role * Extensive experience in a helpdesk operations and work scheduling is essential * Knowledge of FM processes is essential * Extensive experience of CAFM management is essential * Proficient in the use of all Microsoft IT packages including Visio is essential * Experience of contributing to Lean Change projects is desirable * Technical engineering experience is desirable * Use of own initiative, an effective and confident administrator. * Personable, approachable and able to work as part of a multi-functional team. * Well organised with the ability to prioritise. * Good IT skills including MS software and knowledge of bespoke software packages with an interest in learning new technologies to improve efficiency and service. * Working knowledge of CAFM systems and building operations, awareness of facilities disciplines to allow effective allocation of work order. ## Description To ensure the delivery of effective helpdesk and work scheduling services to the contract/team in compliance with the contract deliverables and KPIs., * To ensure compliance to all relevant end to end processes applicable to the role * To ensure processes are consistently reviewed to ensure operational excellence * Proactively monitor KPIs and SLA performance so that any issues are resolved to avoid failure * Proactively plan and schedule work so that WOs are fixed first time and that WOs needing to be 'placed on hold' are kept to a minimum * Ensure effective CAFM and EMMA management and use * Implementation and compliance to the work scheduling process to DEL and SCON * Implementation and compliance to the account audit process * Service documents and certifications from SCON gathered and logged on CAFM and subsequent reactives raised * Proactive monitoring of CAFM status to prevent Red and AMBER work order status * Escalation to Service Heads of any SLA repeated failures and/or deviation to process * Suggests improvement and innovation initiatives * Support Compliance lead with ensuring asset data and PPMs in CAFM sufficient * Implement and comply to all account reporting process * Mitigation log and associated process to be managed for account * Holiday log and associated process to be managed for account * Ensure Optimum Resource function is used appropriately * Ensure correct use of WSCHED, WPLAN and keep nos to a minimum * Chase SCON for service completion sheets and ensure uploaded to CAFM * Implement Creating Capacity and ensure it continues to be effective Commercial and Finance * To satisfy all contract deliverables * To ensure KPIs and SLAs are passed so that EMCOR UK does not incur financial penalties * Effective implementation of authority to proceed process * Effective implementation of the quoted works process * Effective implementation of PO process on JDE * Completion of Formscape process ## Related Videos - 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