> Markdown version of [/jobs/ext/1515867-3rd-line-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/1515867-3rd-line-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 3rd Line IT Support Engineer - **Company:** kpm media ltd - **Location:** Saint Asaph, UK - **Salary:** £32,000.0 - £37,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Hyper-V, Microsoft Software, Windows Servers, Software Deployment, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Scripting, Vmware - **Published:** July 10, 2026 - **Apply:** https://www.jobs.fmj.co.uk/careers/62528/Help-Desk-Supervisor-Facilities-Management-London-East ## About the Role * Experience of administering, supporting , and implementing the latest Microsoft technologies including Windows Server (up to 2022), Windows (10, 11) Operating Systems, Office 365, Teams , and SharePoint * Strong Technical knowledge of Active Directory, Virtualisation (Windows Hyper-V and VMware), Core Network Fundamentals DNS, DHCP, TCP / IP and VLAN) * Proven experience of automation (RMM) within a MSP is advantageous (Scripting) * Technical Knowledge of Cyber Security services and practices including framework completion (Cyber Essentials, IASME, CREST) * Excellent methodical troubleshooting skills * Strong communication skills, with the ability to explain problems and solutions clearly to non-technical users in both a verbal and written manner * Experience working within an ITIL aligned support team (Desired NOT Essential) * MCSA, MCSE, ITIL, CCNA (Desired NOT Essential) * Welsh Speaking (Desired NOT Essential) * Full UK Driving License (Desired NOT Essential) ## Description We have a fantastic opportunity to join a highly respected and professional IT company based in St Asaph who provide first class IT Support to various companies in the North West. The role is of a 3rd Line IT Support Engineer within a Dynamic Managed Service Provider. The role has great career progression with the opportunity to progress further within the company particularly as the company expands. 3rd Line IT Support Engineer Responsibilities: * Acting as the escalation point for complex IT issues either escalated from customers or 1 st /2 nd line IT support team * Owning, managing , and resolving a full ticket lifecycle, keeping in line with company SLA's * Providing 1 st , 2 nd & 3 rd line diagnosis and resolution for technical assistance requests * Work with customers in a friendly manner to understand and resolve technical issues * You will at time be the senior project engineer, for existing and new clients such as software deployments and hardware upgrades, onsite and remotely * Working closely with other engineers to assist with complex tickets effectively, ensuring the highest levels of customer service. * Undertaking and developing system monitoring tools and tasks to assist automating processes * Continually looking for ways to improve personal performance ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)