> Markdown version of [/jobs/ext/1515895-helpdesk-administrator](https://www.wearedevelopers.com/jobs/ext/1515895-helpdesk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Administrator - **Company:** kpm media ltd - **Location:** St Helens, UK - **Salary:** £20,000.0 - £29,999.0 - **Contract:** Permanent contract - **Skills:** Computer-Aided Facility Management, Microsoft Office - **Published:** July 9, 2026 - **Apply:** https://www.jobs.fmj.co.uk/careers/62528/Help-Desk-Supervisor-Facilities-Management-London-East ## About the Role * UK / EU citizen or valid work permit * Administration experience * Excellent communication skills - both written and verbal * Customer service experience * Good working knowledge of Microsoft Office ## Description * Answer customer switchboard calls efficiently and transfer to the correct department * Ensure QHSE documentation is maintained and readily available using company systems e.g. Hazard Reports, training & competency records, eLogbooks, PPE, toolbox talks. * Log tasks on Concept Helpdesk system and assign to the correct engineer * Monitor CAFM system on site including PPM records and reactives ensuring that we remain within contractual SLA * Running CAFM Reports as required. * Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Guide for Expats Living in the UK](https://www.wearedevelopers.com/magazine/355-guide-for-expats-living-in-the-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)