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# Junior Onsite IT Support Technician

- **Company:** Milestone Technologies Ver todas las vacantes
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Virtual Private Networks (VPN), Microsoft Office, Productivity Software, Security Support Provider Interface, Wi-Fi Technology, Tablet Computers, Laptops, Gsuite
- **Published:** May 23, 2026
- **Apply:** https://www.opcionempleo.com/jobad/es89988ba71ecc60763b02c2b9247ca390

## About the Role

* 0-1 year of IT support or customer service experience (training provided)
 * Basic familiarity with:

 * Windows or macOS
 * Common productivity tools
 * Strong communication and customer service skills
 * Willingness to learn and follow procedures
 * Reliable onsite presence and punctuality

Nice to Have (Not Required)

 * IT coursework, certification, or technical training
 * Experience in retail, hospitality, or customer support roles
 * Interest in growing a career in IT support

## Description

Provide entry-level onsite IT support for end users by following documented procedures and escalation paths. This role focuses on basic troubleshooting, customer assistance, and hands-on support, with training and guidance provided.
Key Responsibilities
User Support

 * Provide walk-up and desk-side support for common IT issues
 * Assist users with basic questions and requests
 * Support new hire and intern onboarding activities
 * Deliver friendly, professional customer service
 * Escalate issues when troubleshooting steps are exhausted

Hardware & Device Support

 * Assist with setup and basic troubleshooting of:

 * Laptops, monitors, keyboards, mice, and peripherals
 * Mobile phones and tablets
 * Perform simple break/fix actions:

 * Device swaps
 * Cable replacement
 * Power and connectivity checks
 * Support basic printer issues (paper jams, toner replacement)

Software & Application Support

 * Assist users with common applications, including:

 * Google Workspace
 * Microsoft Office
 * Zoom and Slack
 * Help users with login issues, password resets, and MFA prompts
 * Follow runbooks to resolve common application issues

AV & Conference Room Support

 * Perform basic conference room checks:

 * Powering on equipment
 * Verifying displays and connections
 * Report and escalate AV issues using documented procedures

Network & Connectivity (Basic)

 * Assist users with basic connectivity issues:

 * Wi-Fi connection
 * VPN login
 * Perform simple checks (cables, adapters, device settings)
 * Escalate network issues to senior support teams

Access & Security Support

 * Assist with:

 * Account access requests
 * Device enrollment and setup
 * Follow security procedures for device handling and returns

Asset & Inventory Support

 * Help manage IT inventory and storage areas
 * Assist with asset tagging and equipment tracking
 * Prepare equipment for new hires, reuse, or return
 * Support equipment vending machines if applicable

Process & Team Support

 * Follow documented procedures, runbooks, and checklists
 * Accurately log and update tickets in the ITSM system
 * Participate in training, onboarding, and refresher sessions
 * Ask questions and seek guidance when needed

KPIs & Expectations

 * Meet assigned ticket volume targets
 * Follow SLAs and escalation timelines
 * Maintain positive customer satisfaction scores
 * Respond promptly to walk-up and chat requests


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