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# IT First Level Support (Innendienst)

- **Company:** it&more EDV Dienstleistungs  GmbH
- **Location:** Korneuburg, Austria
- **Salary:** €35,658.0
- **Contract:** Permanent contract
- **Skills:** Remote Infrastructure Management, Information Technology, User Administration
- **Published:** July 31, 2026
- **Apply:** https://jobroom.ams.or.at/jobsuche/FreieSucheVollanzeige.jsp?pk=5549457_2_7d151cf5-e0a0-4b06-ae78-2e507b1

## About the Role

Für diese Position suchen wir kommunikative und serviceorientierte Persönlichkeiten, die gerne Menschen helfen und den Einstieg in die IT suchen., * Absolventen einer HAK, HTL oder IT-Ausbildung

 * Quereinsteiger mit hoher IT-Affinität
 * Bewerber mit Erfahrung im Kundenservice von Vorteil

Persönliche Voraussetzungen:

 * Freundlichkeit und Geduld
 * Gute Kommunikationsfähigkeit
 * Analytisches Denken
 * Strukturierte Arbeitsweise
 * Hohe Serviceorientierung
 * Stressresistenz
 * Lernbereitschaft
 * Teamfähigkeit

## Description

* Telefonischer First-Level-Support
 * Annahme und Bearbeitung von Supportanfragen
 * Ticketbearbeitung und Dokumentation
 * Passwort- und Benutzerverwaltung
 * Unterstützung per Fernwartung
 * Lösung einfacher IT-Probleme
 * Weiterleitung komplexerer Fälle an den Second-Level-Support


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