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# Senior Application Support Engineer

- **Company:** Ocean Infinity
- **Location:** Southampton, UK
- **Experience:** Expert
- **Salary:** £55,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Bash Shell, C Sharp (Programming Language), DevOps, Issue Tracking Systems, Python (Programming Language), Linux System Administration, Windows PowerShell, Prometheus, Shell Script, TypeScript, ReactJS, Grafana, Kibana, Zendesk, Docker, Servicenow, Programming Languages
- **Published:** July 8, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=a0cf562ec99bb1f4

## About the Role

* Strong background in 2nd/3rd Line Engineering, with a focus on coaching, mentoring, and supporting junior team members.
 * Experience working with internally developed Software in production environments and supporting development teams either as a developer, senior QA Engineer or DevOps role;
 * Proficiency working in Linux-based environments with Docker, containerised applications, and shell scripting using PowerShell and Bash.
 * Experience working with programming languages and frameworks such as JavaScript, Typescript and React; Python and/or C#;
 * Working knowledge of observability tools such as Prometheus, Grafana or Kibana to diagnose issues and interrogate software products;
 * Good understanding and experience of ticketing systems, such as ServiceNow, Zendesk and ServiceDesk Plus;
 * A can-do attitude with a willingness to solve problems even if occasionally they may be considered "out of scope" for the role;
 * Excellent time management skills and ability to prioritise work in a fast-paced environment;
 * Effective verbal and written communication skills, to interpret requirements and present findings;
 * Interested in others and strives to act in the best interests of the team.

Desirable:

 * At least two years of experience supporting internally developed applications as a 2nd/3rd line engineer;
 * At least five years of experience working with programming languages;
 * Experience working within an ITSM tool, adhering to ITIL framework including Incident Management, Problem Management and Change Management.

## Description

* Up to 3rd line support, resolving incidents and requests with internally developed software products and following up with detailed root cause analysis;
 * Providing structured feedback to the internal development teams, identifying issues and driving improvements through real-world insights;
 * Mentoring generalist IT team members and working as a key contributor, and participant, to initiatives reducing the number of incidents, average resolution time and other reliability metrics;
 * Working closely as a liaison between development and support teams to monitor and support frequent software releases as they move from development into production;
 * Managing tickets to ensure response and resolution SLA's are met;
 * Managing high priority tickets from inception to resolution, communicating with users Incident management
 * Participate in 24x7 on-call support process.


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