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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Center Technician - **Company:** DXC Technology - **Location:** London, UK - **Salary:** £44,282.0 - **Contract:** Permanent contract - **Skills:** CompTIA Network+, Data Centers, Data Center Infrastructure Management (CIM), Monitoring of Systems, Hyper-V, Networking Hardware, Network Troubleshooting, Uptime, Network Architecture, Runbook, VMware Infrastructure, Comptia Server+, SC Clearance, Network Server, Vmware - **Published:** July 7, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5789989087 ## About the Role * Proven experience managing 24/7 operational environments with on-call responsibilities Technical Knowledge * Deep understanding of servers, structured cabling, and network infrastructure * Strong knowledge of data centre environmental systems (power distribution, cooling/HVAC, UPS, generators) * Experience with data centre monitoring tools and DCIM platforms * Understanding of virtualisation technologies (VMware, Hyper-V) * Knowledge of change management, incident management, and ITIL processes Leadership & Management Skills * Proven people management experience including performance management, team development, and rota planning * Strong stakeholder engagement and client-facing communication skills * Budget management and vendor negotiation experience * Ability to lead under pressure and manage competing priorities Soft Skills * Excellent problem-solving and decision-making abilities * Strong written and verbal communication skills * Ability to work on-call and respond to critical incidents outside core hours * Collaborative approach with the ability to influence at all levels Desirable Certifications * CDCP (Certified Data Centre Professional) or CDCS (Certified Data Centre Specialist) * CDFOM (Certified Data Centre Facilities Operations Manager) * CompTIA Server+, CompTIA Network+, or CCNA * ITIL Foundation (minimum) Security Clearance Candidates must be sole UK nationals (British passport holders only, no dual nationality) and must have resided continuously in the UK for the past 5 years to meet SC clearance requirements. ## Description Leads and manages the data centre operations team, ensuring 24/7 reliability, security, and performance of physical and virtual infrastructure. Combines hands-on technical expertise with people leadership, operational planning, and stakeholder management. Acts as the primary point of accountability for all data centre operations, maintenance, and incident response activities., Leadership & Team Management * Manage, mentor, and develop a team of data centre technicians, including performance reviews, shift scheduling, and skills development * Set team objectives and KPIs aligned with client SLAs and operational targets * Conduct regular one-to-ones, team meetings, and performance appraisals * Manage on-call rotas and ensure adequate coverage for 24/7 support requirements * Foster a culture of accountability, continuous improvement, and safety Infrastructure Management * Oversee the installation, configuration, and maintenance of servers, networking devices, and storage equipment * Ensure all hardware deployments follow documented procedures and change management processes * Manage structured cabling infrastructure to maintain standards and support scalability System Monitoring & Environmental Controls * Oversee monitoring of environmental controls (HVAC, temperature, humidity) and power systems (generators, UPS) to ensure optimal operating conditions * Ensure proactive alerting and response procedures are in place for environmental anomalies * Manage capacity planning for power, cooling, and physical space Incident Response & Troubleshooting * Act as escalation point for critical infrastructure incidents * Ensure the team operates as effective first responders to identify, troubleshoot, and resolve hardware and network issues * Lead post-incident reviews and ensure root cause analysis is completed and actions implemented Maintenance & Security * Plan and schedule routine and preventive maintenance on all infrastructure * Ensure adherence to physical security protocols, access control procedures, and data centre standards * Coordinate planned maintenance windows with the client and internal teams Stakeholder & Vendor Management * Act as primary point of contact for client data centre operations * Attend and contribute to service review meetings, providing operational reporting and insights * Coordinate with third-party suppliers for equipment procurement, maintenance contracts, and SLA adherence * Manage vendor relationships and hold suppliers accountable to agreed service levels Operational Planning & Budget * Manage operational budgets for equipment, maintenance, and consumables * Conduct capacity planning and provide recommendations for infrastructure investment * Develop and maintain forward schedules of change and maintenance plans Documentation, Reporting & Governance * Maintain accurate documentation including inventory records, change management logs, and incident reports * Produce regular operational reports covering uptime, incidents, capacity, and SLA performance * Ensure compliance with data centre standards (e.g., Uptime Institute Tier classifications), health & safety regulations, and audit requirements Continuous Improvement * Identify and implement process improvements to enhance efficiency, reduce downtime, and improve service delivery * Drive adoption of best practices across the team * Contribute to the development of operational procedures, runbooks, and standard operating procedures ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Leading with Reliability: Applying SRE Principles to Build Stronger Engineering Organizations](https://www.wearedevelopers.com/videos/100185-leading-with-reliability-applying-sre-principles-to-build-stronger-engineering-organizations) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)