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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operations End point engineer - **Company:** Keystone Solutions - **Location:** Brussel, Belgium - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Configuration Management Databases, Data Security, System Center Configuration Manager, Windows PowerShell, Runbook, Software Troubleshooting, Peripherals, Microsoft InTune, Computer Equipment, Deployment Automation - **Published:** July 1, 2026 - **Apply:** https://be.indeed.com/viewjob?jk=e28dd1007d6ff2b3 ## About the Role Do you have experience in Windows?, * Strong foundation in Windows (3+ years) with practical experience in endpoint troubleshooting, imaging, and provisioning. * Demonstrated troubleshooting and support expertise in PC hardware and peripherals. * Practical knowledge of asset management, CMDB best practices, and lifecycle tracking for large-scale device fleets. * Familiarity with SCCM-based staging and/or Intune Autopilot provisioning is a plus. * Basic proficiency in PowerShell, or a strong willingness to build expertise in this area. Communication Skills: * Languages: fluent in Dutch or French and English. Personal Skills: * Strong organizational skills and excellent follow-up - you close loops and don't let things slip. * Service-minded team player, comfortable with users and supplier contacts. * Curious and willing to learn the broader endpoint stack over time. ## Description Join Keystone Solutions as an Operational Endpoint Engineer consultant for a mission at our client. As a Keystone Solutions consultant, you will work on site with the client's ICT Digital Workplace function, managing the full lifecycle, support, and improvement of endpoints. You will be part of a 10-person team ensuring devices are delivered, maintained, and tracked efficiently across a fleet of around 3,000 endpoints for 1,500 users. The role combines hands-on staging and lifecycle management with troubleshooting and direct user support., * Ticket Handling & User Support (30%) + Handle tickets (incidents and requests) assigned to the team, with a focus on device lifecycle issues. + Troubleshoot software (OS) & hardware related issues & document the taken steps. + Coordinate the repairs of hardware issues with the vendors. + Act as a clear, patient and service-minded contact point for internal customers. + Escalate complex technical issues to senior engineers while building your own troubleshooting skills. * Endpoint Staging & User Onboarding (30%) + Perform staging of physical and virtual endpoints. + Keep staging procedures up to date and aligned with team standards. + Contribute to a smooth and predictable onboarding experience for new joiners. * Returned Equipment & Asset Lifecycle (20%) + Manage returned equipment, assess its condition, and determine the appropriate next action (repair, redeployment, or retirement). + Carry out secure data erasure procedures on returned devices. + Coordinate with a third-party broker for device repairs, disposal, and warranty management. + Update asset status in the CMDB accurately and consistently across all lifecycle stages. * Supplier Coordination & Stock Management (10%) + Manage returns to suppliers and track the resolution of related cases. + Monitor stock levels and initiate orders via the administrative team when predefined thresholds are reached. * Operations & Continuous Improvement (10%) + Maintain a clean, well-organized, and efficient staging environment. + Contribute to documentation, runbooks, and shared team knowledge. + Proactively identify and suggest process improvements based on daily operations., * Perform all responsibilities above as a Keystone Solutions consultant working closely with our client under a consultancy mission. * Engage primarily on site at the client location to deliver a clear, patient, and service-minded experience while adhering to the client's standards and Keystone Solutions' consulting best practices. Dynamic Projects Across Clients * Benefit from exposure to diverse endpoint environments, tools, and processes through Keystone Solutions' client portfolio. * Tackle varied challenges-from staging and Autopilot provisioning to CMDB lifecycle stewardship-enhancing your breadth and depth of expertise. Turbo-Charged Learning and Development * Accelerate your growth with broad hands-on work across endpoint tooling, Windows, hardware, and lifecycle practices. * Build capability in PowerShell and modern management approaches while contributing to documentation, runbooks, and shared knowledge. Ambition Skyrocketing within a Consultancy Framework * Leverage Keystone Solutions' consultancy pathway to expand responsibility-from ticket handling and staging to process improvements and stakeholder coordination. * Showcase ownership, follow-through, and service excellence across engagements to propel your career. Keystone Solutions Values in Action * Every engagement reflects Keystone Solutions' commitment to quality delivery, collaboration, and continuous improvement. * As a K-Stone, you bring these values to each client project-closing loops, documenting clearly, and driving predictable user experiences. ## Related Videos - [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Web-based Information Visualization](https://www.wearedevelopers.com/videos/84-web-based-information-visualization) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)