> Markdown version of [/jobs/ext/1522466-crm-specialist](https://www.wearedevelopers.com/jobs/ext/1522466-crm-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CRM Specialist - **Company:** Chanel - **Location:** Brussel, Belgium - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Data Analysis, Big Data, Dataspaces, Power BI, Salesforce.Com, Data Analytics - **Published:** July 23, 2026 - **Apply:** https://www.adzuna.be/details/5811734437 ## About the Role As CRM Specialist within CHANEL's Fragrance & Beauty team in Benelux & Scandinavia, you play a central role in building deeper knowledge of our clients and translating that knowledge into smart CRM decisions. Data is at the heart of everything you do; from tracking performance and running campaign analyses to identifying trends and shaping strategy. This position combines strong analytical work with hands-on campaign execution. We're looking for someone who is naturally drawn to data, comfortable working independently with complex datasets, and able to turn findings into clear, actionable recommendations., * Master's degree in Marketing, Business, Data Analytics, Statistics or a related field. * 2 to 3 years of experience in a CRM, data analytics or data-driven marketing role. * Passion for data analysis - you don't just run reports, you ask questions, dig deeper and turn findings into stories that drive action. * Proficient in BI tools (PowerBI strongly preferred) and/or CRM platforms (Salesforce, Imagino or equivalent). * Strong ability to work autonomously with data - structuring analyses, drawing conclusions and presenting findings with clarity and confidence. * Detail-oriented and highly organised, with the ability to manage multiple projects and deadlines simultaneously. * Experience in retail, FMCG or luxury is a plus. * Excellent communication skills in English, French and Dutch. * Collaborative team player who can work independently and support a team * Fulltime available and living in or around Brussel ## Description * Own client data analysis as a core part of your daily work; building, maintaining and evolving regular reporting to track CRM performance and client behaviour. * Work hands-on with CHANEL's Client Data ecosystem: PowerBI (reporting & dashboarding), Imagino and Salesforce. * Proactively identify trends, anomalies and opportunities in client data and translate these into clear recommendations for the business. * Develop local data request documents to inform and optimise EDM strategies based on local client insights and business needs. * Run post-campaign analyses to measure impact, identify performance drivers and fuel continuous improvement. * Build and deliver targeted client lists for campaigns, ensuring a personalised and relevant client experience. EDM & Campaign Management * Plan and own the EDM campaign calendar, ensuring effective and data-informed communications throughout the year. * Coordinate print marketing campaigns to support KEMs and personalised birthday gifting initiatives. * Oversee EDM validation, maintaining accuracy and consistency across all outgoing communications. * Guide and coach the CRM Intern in EDM execution and campaign reporting. Loyalty * Monitor and continuously improve the loyalty programme (La Collection), using data to assess programme health and identify areas for growth. * Act as the key liaison with the Customer Care Centre for all F&B-related CRM topics. ## Related Videos - [Harnessing the Power of Open Source's Newest Technologies](https://www.wearedevelopers.com/videos/1448-harnessing-the-power-of-open-source-s-newest-technologies) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) ## Related Articles - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland) - [Data Analyst Salary Germany](https://www.wearedevelopers.com/magazine/277-data-analyst-salary-germany) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)