> Markdown version of [/jobs/ext/1523067-technical-enablement-documentation-lead-netherlands](https://www.wearedevelopers.com/jobs/ext/1523067-technical-enablement-documentation-lead-netherlands). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Enablement & Documentation Lead (Netherlands) - **Company:** Flosum - **Location:** Nederland, Netherlands - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Application Programming Interfaces (APIs), Backup Devices, Software Documentation, Continuous Integration, Learning Management Systems, Customer Data Management, DevOps, Copado, Salesforce.Com, Document Enterprise Platform, DevOps Tools - Open-source, Zendesk, Software Version Control - **Published:** July 15, 2026 - **Apply:** https://www.adzuna.nl/details/5742775995 ## About the Role * 5+ years in technical writing, developer enablement, or technical training - ideally in the Salesforce ecosystem. * Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. * Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). * Strong analytical mindset - comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. * Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. * Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar)., * Salesforce Administrator or Platform Developer certification. * Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). * Background in instructional design or video-based learning production. ## Description We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum - from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities * Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. * Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). * Analyze inbound signals - support cases, demo requests, and prospect inquiries - to identify documentation gaps and proactively update content. * Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. * Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. * Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. * Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. * Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs., What Success Looks Like in 12 Months * Documentation NPS and self-service deflection rates measurably improved. * Flosum Certification Program launched with at least three role-based tracks and an active learner community. * A repeatable feedback loop established between Support, Sales, and Documentation. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [One Developer Journey, Two Surfaces](https://www.wearedevelopers.com/videos/1986-one-developer-journey-two-surfaces) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [#90DaysOfDevOps - The DevOps Learning Journey](https://www.wearedevelopers.com/videos/548-90daysofdevops-the-devops-learning-journey) ## Related Articles - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)