> Markdown version of [/jobs/ext/1525712-change-innovation-partner-customer-delivery](https://www.wearedevelopers.com/jobs/ext/1525712-change-innovation-partner-customer-delivery). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Change & Innovation Partner - Customer Delivery

- **Company:** Affinity Water
- **Location:** Hatfield, UK
- **Salary:** £70,000.0
- **Contract:** Temporary contract
- **Skills:** Agile Methodology, PRINCE2, BIG-IP Access Policy Manager (APM)
- **Published:** July 11, 2026
- **Apply:** https://www.affinitywatercareers.co.uk/jobs/8047514-change-innovation-partner-customer-delivery

## About the Role

You'll be an experienced change or transformation professional with a track record of delivering complex projects and programmes. You'll be confident working with senior stakeholders, influencing decisions and driving meaningful change across a business.

You'll also have:

 * Experience delivering business change and transformation projects.
 * Strong project management skills, with experience of Agile and/or Waterfall delivery methodologies.
 * Excellent communication, facilitation and stakeholder management skills.
 * The ability to manage multiple priorities while maintaining a collaborative and customer-focused approach.
 * Strong analytical skills and the ability to use data to support decision-making and measure success.
 * A recognised Project Management or Change Management qualification (such as PRINCE2, APM, Lean, Six Sigma or PROSCI) would be advantageous

## Description

At Affinity Water, we're committed to delivering continuous improvement and innovation across our business. We're looking for a Change & Innovation Partner to join our Transformation team and play a key role in delivering strategic change within Customer Delivery on a 6-month FTC, with a strong intention for the position to become permanent, subject to business requirements.

Working closely with the Customer Delivery (Operations) leadership team, you'll identify, prioritise, and deliver business change, while leading our flagship Operational Excellence transformation programme. As a key member of our Transformation & Change Centre of Excellence, you'll help embed best practice, drive innovation and support a culture of continuous improvement across the organisation.

What you'll be doing

 * Partner with Customer Delivery teams to identify, prioritise and deliver strategic business change.
 * Develop and maintain a change roadmap for the directorate aligned to business objectives.
 * Lead projects and transformation initiatives from planning through to successful delivery.
 * Manage project governance, budgets, risks, dependencies and benefits realisation.
 * Support the delivery of innovative solutions within Customer Delivery and Ofwat innovation initiatives where appropriate.
 * Lead our Operational Excellence programme, ensuring effective governance, delivery and measurable business benefits.
 * Contribute to our Transformation & Change Centre of Excellence by sharing best practice and supporting continuous improvement.


## Related Videos

- [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm)
- [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up)
- [Serverless Observability: where SLOs meet transforms](https://www.wearedevelopers.com/videos/854-serverless-observability-where-slos-meet-transforms)
- [The journey from developer to devops - what i've learnt along the way](https://www.wearedevelopers.com/videos/238-the-journey-from-developer-to-devops-what-i-ve-learnt-along-the-way)
- [Building Organizations That Can Actually Adapt](https://www.wearedevelopers.com/videos/100316-building-organizations-that-can-actually-adapt)
- [From Punch Cards to AI-assisted Development](https://www.wearedevelopers.com/videos/611-from-punch-cards-to-ai-assisted-development)

## Related Articles

- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)