> Markdown version of [/jobs/ext/1525795-line-support-engineer](https://www.wearedevelopers.com/jobs/ext/1525795-line-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Line Support Engineer

- **Company:** Razorblue Group
- **Location:** Salford, UK (Remote available)
- **Salary:** £26,500.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Azure, Collaborative Learning, Microsoft Exchange Server, Traceroute, Microsoft Office, Azure Active Directory, Cloud Services, Windows Desktop
- **Published:** July 3, 2026
- **Apply:** https://www.careerjet.co.uk/job/gb37d951f9439a4ad20d45ee9b75a6dff3/eaa

## About the Role

We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass, Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must!
Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here.
razorblue requirements:
We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply.
Strong communication, and relationship-building skills
Administering Microsoft Active Directory, Exchange Server & Office 365
Comp TIA, Relevant Apprenticeship or higher education
Degree or degree equivalent qualifications is desirable
People centric approach & service
Competent with Windows desktop & application support
Tablet and mobile device support
Basic network troubleshooting incl. ping and trace route
An understanding of razorblue's business, clients and the market it works in
Active Directory and Exchange administrative skills
Knowledge of Microsoft Group Policy
An understanding of Microsoft Azure AD Sync and Azure AD Connect
Excellent conversational fluency in English is required to clearly explain complex technical issues

## Description

Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure and connectivity
Troubleshoot and fix technical faults and issues
Respond to client queries and service requests
Assist with user rights, passwords, accounts
Handle basic security administration
Diagnose issues and explain technical details clearly
Occasional onsite visits to clients.


## Related Videos

- [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud)
- [AI for Enterprise Developers - Dr. Damir Dobric](https://www.wearedevelopers.com/videos/1831-ai-for-enterprise-developers-dr-damir-dobric)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)