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# Helpdesk Engineer / Supervisor

- **Company:** Premier Tech
- **Location:** Eersel, Netherlands
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Databases, Virtual Private Networks (VPN), Salesforce.Com, Allen-Bradley Factory Automation Equipment
- **Published:** July 17, 2026
- **Apply:** https://www.adzuna.nl/details/5804154199

## About the Role

* 1 to 2 years of relevant experience is a Pre
 * College training in Electrical Engineering, Industrial Automation or Industrial Maintenance
 * Any combination of experience and relevant training will be considered
 * Abilities to work with electrical and mechanical components, pneumatic and PLC's (Siemens, Allen Bradley)
 * Available for on-call shifts (in rotation)
 * Customer Oriented
 * Bilingualism English & Dutch; more languages are a big pre

## Description

As a Helpdesk specialist within the Industrial Equipment Group, which develops and markets leading-edge industrial equipment solutions, you will mainly have to provide technical phone support to the customers and to the Field Service Technicians. More specifically, you will:

 * Solve technical problems encountered by customers and answer their questions over the phone
 * Suggest the purchase of technical services or replacement parts
 * Complete follow-up reports regarding problems solving
 * Promote preventive maintenance
 * Receive customer complaints and ensure the follow-up
 * Support Field Service Technicians in the resolution of problems encountered during service calls or during modification of equipment on customer sites
 * Program small changes for the customer's equipment if needed
 * Online assistance over VPN
 * Ensure the creation and update of customer records in the database Salesforce
 * Prepared to do on-site service if needed, also to stay up to date with latest equipment


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