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# Technical Support Engineer

- **Company:** Synsel Techniek
- **Location:** Harderwijk, Netherlands
- **Experience:** Experienced
- **Salary:** €2,900.0 - €4,800.0
- **Contract:** Permanent contract
- **Skills:** Software Engineering, Process Control Systems
- **Published:** July 15, 2026
- **Apply:** https://www.adzuna.nl/details/5721768091

## About the Role

* MBO of HBO diploma in Elektrotechniek, Mechatronica of een vergelijkbare technische richting
 * Minimaal 3 jaar relevante werkervaring in technical support, field service of service engineering binnen de maakindustrie
 * Technische kennis van industriële automatisering en inzicht in besturings- en regeltechniek
 * Ervaring met storingsanalyse, foutdiagnose en systematisch probleemoplossen
 * Goede communicatieve vaardigheden en klantgerichtheid in schrift en spreken
 * In het bezit van rijbewijs B en bereidheid tot reizen naar klantlocaties

## Description

* Als Technical Support Engineer ben je verantwoordelijk voor het ondersteunen van klanten bij technische storingen en het bieden van oplossingen als Technical Support Engineer
 * Je analyseert en lost hardware- en softwareproblemen op in industriële besturingssystemen
 * Je voert installaties, testen en inbedrijfstellingen uit bij klanten en ondersteunt bij technische acceptatie
 * Je documenteert interventies, stelt rapportages en handleidingen op voor klanten en interne teams
 * Je werkt samen met engineering en sales om klantvragen te vertalen naar verbeteringen en technische voorstellen
 * Ongeveer 60% van je tijd bestaat uit fieldservice en storingsoplossing op locatie, 20% uit inbedrijfstellingen en testen, 10% uit documentatie en rapportage en 10% uit afstemming met engineering en leveranciers als Technical Support Engineer


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