> Markdown version of [/jobs/ext/1528894-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/1528894-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Vertex IT Solutions Limited - **Location:** London, UK - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Azure, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Microsoft Servers, Microsoft SharePoint, Single Sign-On, Transmission Control Protocol (TCP), Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Adobe, Casper Suite, Fortinet - **Published:** July 9, 2026 - **Apply:** https://www.reed.co.uk/jobs/it-support-analyst/57107035 ## About the Role The ideal candidate will have a can-do attitude and thrive in a fast paced environment. * Excellent communication skills and a customer-oriented approach * Minimum of 3 years of experience in IT support or a related field * Strong technical support skills with a focus on IT support and software troubleshooting * Excellent customer service and communication skills for effective help desk interactions * Proficiency in Microsoft Office 365/Azure including MFA, Conditional Access, Account creation * Support of full Microsoft Office Suite (all versions, including Office 365, Microsoft Azure) * An understanding of networking including VPN, Firewall, DNS & TCP * Knowledge of Windows Workstation, OS, and Mac OS * Experience with HaloITSM, Mimecast, Fortinet and Jamf or similar * An aptitude for learning new technology. * A passion for documentation * Logical Thinker * Troubleshooting skills ## Description Our client based in Paddington are looking for a strong IT Support Engineer for 4-6 weeks to support the end users. This is a busy, loud, chaotic environment, very fast paced, so the engineer needs to be comfortable with this. 5 DAYS ON SITE 9-5 MUST BE ABLE TO START IMMEDIATLY * Taking on support issues, triaging, assigning to external vendors and escalating where needed * Assisting with Level 1 support and providing Level 2 IT support in concert with an outsourced support vendor. * Primary day-to-day contact with outsourced IT 2nd and 3rd level support. * Work closely with technology and product teams address cross-functional IT and workflow challenges. * Assist in the maintenance of a corporate Microsoft environment including Azure, Teams, SharePoint and Intune. * Maintain detailed records of support requests, solutions provided, and equipment configurations. * Support user access to non-Microsoft 365 systems, including Saga, Mimir and Adobe, particularly as part of onboarding, offboarding and Single Sign-On processes. * Understanding the need to keep customers informed, manage expectations and to keep the Triage team up to date on any new processes/Technologies. * Day to day management of the mobile connections. * Respond quickly to emergency situations, troubleshoot, and implement solutions to restore service. ## Related Videos - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Lost and Wasted Time: Searching for the Cozy Web](https://www.wearedevelopers.com/videos/2107-lost-and-wasted-time-searching-for-the-cozy-web) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk)