> Markdown version of [/jobs/ext/1528906-help-desk-administrator](https://www.wearedevelopers.com/jobs/ext/1528906-help-desk-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Administrator - **Company:** VINCI - **Location:** Sheffield, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Computer-Aided Facility Management, Project Management Software - **Published:** July 15, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=aaf8be384d70ddfa ## About the Role * Strong administrative and organisational skills * Excellent IT literacy and confidence using computer system * Strong communication and customer service skills * Ability to prioritise workload and manage multiple tasks effectively * Attention to detail and a proactive approach to problem solving * Ability to work independently while contributing positively to a wider team environment. Desirable Skills * Previous experience working within a Helpdesk, * Facilities Management or Maintenance environment. * Experience using CAFM systems or similar work management software. * Understanding of planned maintenance, reactive maintenance and service level agreements (SLAs). ## Description VINCI Facilities is seeking a proactive and organised Helpdesk Administrator to join our team based at Howden House in Sheffield City Centre. This is an excellent opportunity for an experienced administrator or customer-focused professional looking to develop a career within Facilities Management. Working as part of a small, supportive site team, you will play a key role in the day-to-day operation of our helpdesk function, ensuring service requests, planned maintenance activities and customer enquiries are managed efficiently and in line with contractual service level agreements (SLAs). Full training will be provided, making this a great opportunity for candidates with strong administrative and IT skills who are eager to learn, As Helpdesk Administrator, you will be responsible for coordinating maintenance requests, managing work orders through our CAFM system, monitoring service performance and supporting the wider facilities management team across multiple sites. Based at Howden House, you will act as the first point of contact for helpdesk enquiries, handling incoming requests, issuing building passes, updating records and ensuring jobs are allocated and completed within agreed timescales. You will also assist with the administration of planned preventative maintenance (PPM) programmes and support the operational delivery of facilities services across the contract. Responsibilities * Manage and monitor the Helpdesk inbox, responding to customer enquiries and service requests. * Raise, update and close work orders using the MAS CAFM system * Schedule and dispatch Planned Preventative * Maintenance (PPM) activities to engineers and contractors. * Monitor job progress and ensure compliance with contractual SLA requirements * Allocate routine and reactive maintenance tasks to the appropriate engineering teams. * Issue temporary and permanent building passes and support general site administration. * Provide excellent customer service to building users, visitors and stakeholders * Escalate complex issues to the Facilities Manager or * Assistant Facilities Manager when required. * Support facilities management operations across multiple sites within the contract portfolio. * Maintain accurate records and documentation relating to maintenance activities and service delivery. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Is HR dead? 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