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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior Technical Solutions Specialist - **Company:** Allied Telecom Group, LLC - **Location:** Alexandria, VA, United States - **Experience:** Starter - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Desktop Environments, Network Architecture, Networking Basics, Productivity Software, Phishing, TCP/IP, Wide Area Networks, Wireless Access Point, Computer Networking Systems, Cloud Platform System, Firewalls (Computer Science) - **Published:** May 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ef0073d0f2302e39 ## About the Role Do you have experience in Teamwork?, * Basic knowledge of Windows and macOS operating systems, Microsoft 365, and common productivity applications. * Basic knowledge of networking fundamentals (LAN/WAN, TCP/IP, DNS, DHCP, firewalls, switches, and wireless access points). * Basic knowledge of cybersecurity best practices, including endpoint protection, phishing prevention, MFA, and security awareness. * Strong diagnostic and troubleshooting skills across desktop and network platforms. * Excellent written and verbal communication skills; able to adapt style for technical and non-technical audiences. * Commitment to high-quality client experience with empathy and professionalism under pressure. * Ability to manage multiple priorities in a dynamic and fast-paced environment. * Strong organizational skills and attention to detail. * Self-motivated with a commitment to ongoing skill development and technical certifications. * Professional presence and demeanor when interacting with client staff and leadership. ## Description This is an entry level position. As a Junior Technical Solutions Specialist, you will be on the front lines of delivering exceptional technical support and a world-class client experience. You will serve as a trusted advisor and primary point of contact for resolving technical issues related to desktop environments, network infrastructure, and cloud-based platforms. Working in a fast-paced, 24/7 environment, you will troubleshoot problems, provide user support, and ensure the seamless delivery of managed services across a broad range of technologies. Success in this role requires a strong desire to learn new skills, excellent problem-solving skills, and a passion for customer experience. You will collaborate with cross-functional teams, participate in continuous learning opportunities, and contribute to the improvement of internal processes and systems. Occasional after-hours support and on-call responsibilities are expected. Key Areas of Responsibility Client Support & Incident Resolution * Serve as the primary point of contact for all client-reported technical issues and service requests. * Provide onsite technical support at client sites when unable to resolve issues remotely. * Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues across client systems. * Communicate technical concepts clearly and effectively for both technical and non-technical users. * Maintain accurate and timely documentation of client interactions, resolutions, and escalation paths. * Ensure clients remain compliant with Amplify's security, backup, and operational standards. Collaboration & Escalation * Escalate complex or high-impact issues to senior team members or other departments, ensuring continuity and resolution. * Collaborate with peers, managers, and provisioners across Amplify to solve technical challenges and improve support outcomes. * Coordinate with vendors and third-party providers for client onsite installations, maintenance, or escalated support. * Provide feedback from clients to Amplify leadership to improve service delivery and strategic planning. * Participate in new client onboarding and provisioning activities as needed. Continuous Improvement & Training * Stay current on evolving technologies and industry trends. * Contribute to the development of documentation, process improvements, and team knowledge bases. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Passkeys: Truly Phishing-Resistant? 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