> Markdown version of [/jobs/ext/1529100-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/1529100-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Pharmacy2U Ltd - **Location:** Leeds, UK - **Salary:** £25,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Application Performance Management, JIRA, User Authentication, Microsoft Azure, Business Software, Cloud Computing, Databases, Linux, HP Systems Insight Manager, Oracle (Applications), Software Deployment, SQL Databases, Grafana, Information Technology, Tools for Reporting, Kibana, New Relic (SaaS), Servicenow - **Published:** July 17, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5804828394 ## About the Role We're looking for an IT Support Engineer (2nd Line equivalent) to keep our business-critical applications running smoothly. You'll troubleshoot and resolve technical issues, manage escalations, and ensure a seamless IT experience for our users. This role will be ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and brings a proactive, customer-focused approach to their work., * Proven experience in an Application Support, IT Support or Service Desk environment. * Demonstrable experience supporting business-critical applications within a complex organisation. * Strong troubleshooting and problem-solving skills across software, systems and networking issues. * Experience with ticketing platforms such as ServiceNow, Jira or similar. * Ability to analyse application logs using tools such as ELK/Kibana, New Relic or equivalent. * Strong communication skills, with the ability to explain technical concepts to non-technical audiences. * Good understanding of ITIL principles, including Incident, Problem and Change Management. * Knowledge of Windows and Linux operating systems. * Strong working knowledge of Microsoft 365 and associated technologies. * Familiarity with databases and reporting tools, including SQL and Oracle. * Experience of Active Directory, Group Policy and authentication services. * Exposure to cloud technologies such as Microsoft Azure, Microsoft 365 or AWS would be advantageous. * Experience with application monitoring and observability tools is desirable. * A proactive, customer-focused approach with a passion for delivering excellent support. What happens next? Please click apply and if we think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. ## Description Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all., * Provide first and second-line support for a range of internal and customer-facing business applications. * Diagnose and resolve application, hardware and system issues, escalating where appropriate. * Monitor application performance, availability and security to ensure a seamless user experience. * Work closely with internal IT teams, developers and third-party suppliers to resolve incidents and drive improvements. * Create and maintain technical documentation, support processes and knowledge base articles. * Deliver user training and provide guidance to colleagues across the business. * Support software upgrades, application deployments and system enhancements. * Participate in incident management activities, ensuring service levels and key performance indicators are achieved. * Identify opportunities to improve processes, efficiencies and user experiences. * Contribute to projects involving new applications, integrations and technology enhancements. * Build strong relationships with teams across Customer Services, Operations, Purchasing and Pharmacy. * Help foster a positive, collaborative and friendly team culture. ## Related Videos - [Your next 10x engineer isn't in your city. Refactor accordingly.](https://www.wearedevelopers.com/videos/100103-your-next-10x-engineer-isn-t-in-your-city-refactor-accordingly) - [Debug a Kubernetes Operator](https://www.wearedevelopers.com/videos/487-debug-a-kubernetes-operator) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Add Location-based Searching to Site with ElasticSearch](https://www.wearedevelopers.com/videos/77-add-location-based-searching-to-site-with-elasticsearch) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)