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# IT Operations Management - Senior Consultant - ServiceNow ITOM & CMDB

- **Company:** The Bench
- **Location:** Berlin, Germany
- **Experience:** Expert
- **Salary:** €75,000.0 - €100,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Lifecycle Management, Configuration Management Databases, Servicenow
- **Published:** July 6, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=3bd87ea334260c67

## About the Role

Mind. 5 Jahre Erfahrung im Infrastruktur-/Applikationsmanagement
Mehrjährige, praktische ServiceNow-ITOM- und CMDB/CSDM-Erfahrung ist Voraussetzung - reiner ITSM-Hintergrund oder sehr junge ServiceNow-Praxis passen nicht auf diese Rolle
Verständnis von IT als Service-Organisation
Monitoring-Lösungen, ITOM-Konzepte, JavaScript von Vorteil
ServiceNow-Zertifizierung wünschenswert (Nachweis erforderlich)
Deutsch verhandlungssicher (C2), sehr gutes Englisch
Arbeitserlaubnis für Deutschland/Österreich/Schweiz sowie Sozialversicherungsfähigkeit erforderlich
Strukturiert, eigenverantwortlich, kommunikationsstark

## Description

Analyse und Bewertung bestehender IT-Infrastrukturen und ITOM-Prozesse
Eigenverantwortliche Leitung von ITOM-Projekten/-Teilprojekten
Design zukunftsfähiger ITOM-Lösungen (inkl. CMDB/CSDM)
Workshops, Schulungen und Kundenpräsentationen (DE/EN)
Technische/fachliche Beratung während der Umsetzung
Coaching von Projektmitarbeitenden, Unterstützung im Vertrieb


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