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# Desktop Support Analyst

- **Company:** Software Resources
- **Location:** Orlando, FL, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Office, Networking Basics, Remote Access Technology, Scripting, Servicenow
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5f6753da93cfd4c9

## About the Role

Do you have a valid Driver's License license?, Do you have experience in Windows?, Software Resources has immediate, long term contract job opportunities for Desktop Support Technicians with a major organization in Orlando, FL.

**** COMPLETELY CLEAR BACKGROUND CHECK HISTORY & VALID DRIVERS LICENSE REQUIRED. ****

We are looking for Desktop Support candidates with Call-Center experience and great customer service. The position starts at Monday- Friday, with a month of training from 8-5pm. After training, need to be flexible to work whatever shift needed, and we are a 24-hour a day operation. Primary 8 hour work shifts are between 7am-6pm, second shift from 4pm to 12am and third shift from 12am to 8am.

Experience with A+ computer certification, Microsoft certifications, CCNA and or experience with desktop imaging or scripting preferred., * 2+ years of Helpdesk/Desktop Support experience, preferably in a call center or high-volume environment.

 * Strong troubleshooting skills with Windows OS, Microsoft Office Suite, printers, and basic networking.
 * Proven ability to prioritize tasks and resolve issues on first contact.
 * Excellent written and verbal communication skills.
 * Customer-focused with a professional and courteous demeanor.
 * Familiarity with ITSM platforms (specifically ServiceNow) is a plus.
 * A+ or similar certification preferred.

## Description

We are seeking a Desktop Technician for our level 2 Helpdesk with strong desktop support experience, a customer-first mindset, and a background in call center or high-volume support environments. The ideal candidate thrives in fast-paced settings, resolves technical issues efficiently, and focuses on first call resolution to minimize downtime and improve user satisfaction., * Receive incoming calls and provide Level 2 technical support via phone, email, and remote access tools.

 * Resolve hardware, software, and connectivity issues for end users on first contact whenever possible.
 * Document incidents and service requests with clear, concise, and complete information.
 * Escalate complex or unresolved issues to appropriate internal teams.
 * Maintain excellent communication and service etiquette, ensuring a positive customer experience.
 * Collaborate with internal IT staff to identify recurring issues and propose solutions for knowledge base improvements.


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