> Markdown version of [/jobs/ext/153060-technical-support-specialist-msp](https://www.wearedevelopers.com/jobs/ext/153060-technical-support-specialist-msp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist (MSP) - **Company:** IT SOLUTIONS LLC - **Location:** Mount Laurel Township, NJ, United States - **Salary:** $54,080.0 - $60,320.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Network Troubleshooting, Network Architecture, Networking Cables, Microsoft SharePoint, Wide Area Networks, Wi-Fi Technology, Cloud Platform System, Firewalls (Computer Science), Microsoft Onedrive, Network Server, User Administration - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0057e0b33257f43d ## About the Role Do you have experience in Technical writing?, Do you have a Associate's degree?, * Minimum 1 year experience working at a Managed Service Provider (MSP) * Experience supporting Microsoft 365 in a business environment * Strong troubleshooting and diagnostic skills * Previous onsite support experience * Experience with CAT5 / CAT6 network cabling * Excellent phone communication and customer service skills * Ability to manage multiple tickets and priorities * Strong documentation and communication skills Microsoft 365 Knowledge (Required) Candidates must be comfortable supporting modern Microsoft 365 environments. Technicians should understand how to troubleshoot common issues involving: * User management and licensing * SharePoint and OneDrive permissions * Microsoft Teams configuration and troubleshooting * Exchange Online mailbox management * Azure / Entra ID user and device management * Microsoft 365 administration basics This is not an entry-level Microsoft 365 role. MSP-Specific Skills (Preferred) * Experience working in a ticket-based MSP support environment * Familiarity with RMM platforms * Experience working with multiple customer networks * Firewall and network troubleshooting experience * Experience documenting environments and procedures * Ability to prioritize tickets and manage workload in a fast-paced MSP Additional Requirements * Reliable vehicle for occasional onsite client visits * Smartphone with internet access * Ability to lift up to 50 pounds * Participation in on-call rotation approximately every 4-5 weeks * Professional appearance and business-appropriate attire Certifications / Education * Associate degree or technical certificate preferred * CompTIA A+ or Network+ certification required, * MSP (Managed Service Provider): 1 year (Required) ## Description We are a growing Managed Service Provider (MSP) supporting businesses throughout Southern New Jersey and the Tri-State region, as well as clients across the East Coast. We are seeking a full-time Technical Support Specialists to join our team. This role provides remote and onsite IT support to small and mid-size business customers. The ideal candidate has experience working in an MSP environment, strong troubleshooting ability, and confidence supporting modern Microsoft 365 cloud environments. Technicians will handle daily helpdesk tickets, onsite support visits, and infrastructure projects while working closely with other technicians to deliver a high level of service to our clients., * Provide helpdesk support and ticket management for business clients * Diagnose and resolve technical issues via phone, remote tools, and onsite visits * Provide onsite support for escalations and scheduled projects * Support and administer Microsoft 365 environments including Azure / Entra ID, Exchange Online, SharePoint, OneDrive, and Microsoft Teams * Deploy and support Windows workstations and servers * Monitor systems using RMM and monitoring platforms * Troubleshoot network infrastructure including switches, firewalls, WAN connectivity, and WiFi * Perform hardware installs, workstation deployments, and upgrades * Maintain clear technical documentation and ticket notes ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)