> Markdown version of [/jobs/ext/153064-hybrid-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/153064-hybrid-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Hybrid Desktop Support Analyst - **Company:** Helion Technologies Inc - **Location:** Glenside, PA, United States (Remote available) - **Experience:** Starter - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, VoIP, Software as a Service, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hard Disk Drives, Web Browsers, Issue Tracking Systems, Virtual Private Networks (VPN), Network Connections, Wireless Access Point, Connectivity Problems, Office365, Computer Equipment, Adobe, Information Technology, User Accounts - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=25ab09781242452f ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Knowledge of computer software, operating systems, hardware, and networking. * Experience with software as a service (SaaS) and other software hosting protocols. * Excellent verbal and written communication skills. * Good problem-solving and critical-thinking skills. * Able to work in a team as well as independently. * Ability to prioritize tasks effectively in a fast-paced environment. * Experienced in providing professional and courteous customer service. * Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians. * Possesses a strong team mentality. * Helps remote users including all application support and configuring VPN access. * Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers. * Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS). * Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS. * Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software). * Able to commute to Helion's client locations and complete various break/fix and project-oriented tickets as needed. * Ability to complete on-site troubleshooting tasks encompassing PC wipes, reimaging, and deployment, network connectivity, access point management and VoIP configuration. Certification, Education & Work Experience Requirements: * CompTIA A+ or equivalent certifications. * Associates Degree in Information Technology or related subject. * 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred). * 1+ years of experience working on-site with end users. * Ability to travel to Helion's client location in Glenside, Philadelphia, PA and surrounding areas (personal vehicle required)., * Azure/AD: 1 year (Preferred) * O365: 1 year (Preferred) Ability to Commute: * Glenside, PA 19038 (Required) ## Description Helion is actively recruiting a new Hybrid Desktop Support Analyst (DSA) for our Tier 1 team in Glenside, PA. When working from home (WFH), the Hybrid DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. When going on-site, the Hybrid DSA is physically troubleshooting tickets that have been escalated to field services by the remote support team. DSA's carefully document each step of the troubleshooting process in Helion's ticketing system, Autotask, all while offering swift, courteous support to Helion's client base. DSA's on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion's Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users. ## Related Videos - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [NoCode LiveCode: Leveraging AI Tools to Craft Fully Functional Apps!](https://www.wearedevelopers.com/videos/1169-nocode-livecode-leveraging-ai-tools-to-craft-fully-functional-apps) - [Embracing the Hybrid Cloud: Unlocking Success with Ansible](https://www.wearedevelopers.com/videos/932-embracing-the-hybrid-cloud-unlocking-success-with-ansible) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers)