> Markdown version of [/jobs/ext/153083-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/153083-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** POWERONE CORPORATION - **Location:** Ashland, KY, United States (Remote available) - **Salary:** $37,440.0 - $47,840.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, JIRA, Business Software, Computer Networks, Data Centers, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Information Technology Operations, Microsoft Office, Windows PowerShell, Remote Service Software, Software Deployment, TCP/IP, Scripting, Internet Protocol Telephony, Connectivity Problems, Office365, Computer Equipment, Information Technology, Patch Management, Laptops, User Administration, Servicenow, User Accounts - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7ce53561fa33a8bf ## About the Role Do you have experience in Windows?, We are seeking a motivated Desktop Technician to join our IT support team. This role provides an excellent opportunity for recent graduates or those with foundational IT experience to develop their technical skills in a professional environment. You'll be responsible for providing hands-on technical support to end users, maintaining computer systems, and ensuring smooth day-to-day IT operations., * Minimum 1 year of experience in desktop support, help desk, or IT technician role Technical Skills: * Working knowledge of Windows operating systems (Windows 10/11) * Basic understanding of networking concepts (TCP/IP, DNS, DHCP) * Familiarity with Microsoft Office 365 suite * Ability to troubleshoot common hardware issues (desktops, laptops, printers, monitors) * Basic understanding of Active Directory user management Soft Skills: * Strong problem-solving and analytical abilities * Excellent verbal and written communication skills * Customer service-oriented mindset * Ability to work independently and as part of a team * Strong organizational skills and attention to detail * Willingness to learn new technologies, * CompTIA A+, Network+, or other relevant IT certifications * Experience with remote support tools * Knowledge of mobile device management (iOS/Android) * Familiarity with ticketing systems (ServiceNow, Jira, etc.) * Experience with VoIP phone systems * Basic PowerShell or scripting knowledge * Understanding of IT security best practices Physical Requirements * Ability to lift and move computer equipment up to 50 lbs * Comfortable working at a desk and with computer equipment for extended periods * May require occasional ladder use for cable management or equipment installation * Ability to work in various environments (office, data center, warehouse), Monday - Friday, 8:00 AM - 5:00 PM with occasional after-hours work for system maintenance or urgent issues. This will be an optional hybrid with the ability to work from home for part of the schedule ## Description * Provide desktop support for Windows 10/11 workstations and common business applications * Troubleshoot and resolve hardware, software, and network connectivity issues * Install, configure, and upgrade computer hardware and software * Set up new employee workstations including PC builds, peripheral connections, and account provisioning * Manage user accounts in Active Directory and Microsoft 365 * Perform system imaging, software deployments, and patch management * Maintain inventory of IT equipment and coordinate with vendors for repairs * Document technical issues and resolutions in ticketing system * Provide excellent customer service and communicate technical information to non-technical users * Escalate complex issues to senior IT staff as appropriate * Assist with IT projects including system upgrades and migrations ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)