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# Senior Consultant - IT Operations Management, ServiceNow

- **Company:** The Bench
- **Location:** München, Germany (Remote available)
- **Experience:** Expert
- **Salary:** €75,000.0 - €100,000.0
- **Contract:** Temporary contract
- **Skills:** JavaScript (Programming Language), Application Lifecycle Management, Configuration Management Databases, Monitoring of Systems, Information Technology, Servicenow
- **Published:** July 6, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=e6be5aa783add520

## About the Role

5+ years in infrastructure and application management
Several years of verifiable, hands-on ServiceNow ITOM and CMDB/CSDM experience - this is a hard requirement. Candidates with only general ITSM background, or ServiceNow experience limited to the last 1-2 years, will not meet the bar for this role
Solid understanding of IT as a service organization
Monitoring tools, ITOM process knowledge, JavaScript a plus
ServiceNow Implementation Specialist certification preferred (please include credential ID/proof)
German language proficiency at C2 level (business fluent), very good English
Valid German work authorization and eligibility for German social security registration required - applications without EU/German work eligibility cannot be considered
Structured, self-driven, strong communicator

## Description

Assess clients' current IT infrastructure and ITOM processes
Independently lead ITOM projects and sub-projects
Design future-state ITOM solutions, including CMDB/CSDM architecture
Run workshops, trainings, and client presentations (German & English)
Provide functional/technical guidance during implementation
Coach junior project members; support presales


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