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# Specialist - Cloud Engineering

- **Company:** LTM Inc
- **Location:** United States
- **Experience:** Expert
- **Salary:** $65,000.0 - $70,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Active Directory, Cloud Engineering, Azure Active Directory, System Availability
- **Published:** May 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d9f3b78b08e28ce8

## About the Role

Do you have experience in Incident management operations support?, Mandatory Skills : Active Directory, Azure Active Directory, Incident Management

## Description

Seeking a Specialist with 5+ years of experience in Active Directory to support and manage commercial directory services within customer support operations This is a federal project Only US valid passport holders are eligible for this role, * Manage and maintain Active Directory environments ensuring high availability and security

 * Provide expert troubleshooting and resolution for directory services issues
 * Collaborate with crossfunctional teams to implement directory service enhancements
 * Monitor directory services performance and optimize infrastructure
 * Ensure compliance with organizational policies and industry best practices related to directory services Support Windowsbased commercial directory services in a customer support operations context Document processes configurations and changes related to Active Directory Assist in planning and executing directory services upgrades and migrations

Roles and Responsibilities

 * Act as a subject matter expert for Active Directory within the Customer Support Operations team
 * Respond promptly to customer and internal queries related to directory services
 * Perform root cause analysis for recurring Active Directory issues and implement corrective actions
 * Collaborate with security teams to enforce access controls and permissions
 * Provide guidance and training to junior team members on Active Directory best practices
 * Participate in oncall rotations to ensure 247 directory services support
 * Liaise with vendors and thirdparty service providers for directory service tools and support
 * Continuously evaluate and recommend improvements to directory service processes and tools


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