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# Support Analyst

- **Company:** PageUp People Limited
- **Location:** London, UK (Remote available)
- **Salary:** £37,991.0
- **Contract:** Permanent contract
- **Skills:** Applicant Tracking Systems, JIRA, Software as a Service, System Configuration, Issue Tracking Systems, Salesforce.Com, Zendesk
- **Published:** July 5, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5788133667

## About the Role

* Experience using Zendesk is preferred. However, we also strongly welcome candidates with experience using any helpdesk or ticketing system (e.g., Freshdesk, Jira, Salesforce).
 * Experience in a SaaS, customer service, client support, or helpdesk role is highly beneficial.
 * A keen interest in IT and technology.
 * A natural problem solver with great attention to detail.
 * You strive to deliver impeccable service in a friendly and professional manner, utilising great written and verbal communication skills.

## Description

We are looking for a full-time Support Analyst to join our team. You'll be at the centre of our client support by providing advice and implementing solutions for our bespoke Applicant Tracking Software and Recruitment Marketing SaaS products by PageUp Clinch., * Troubleshoot and resolve helpdesk requests via Zendesk. Track and update issues, ensuring proper recording, documentation, and closure.

 * Make clients feel valued by taking ownership of their problems, following up, and communicating progress in a timely manner.
 * Configure software changes for our bespoke applicant tracking software.
 * Implement changes and improvements to our clients' custom careers websites.
 * Recommend improvements to processes and technical environments both internally and for clients.
 * Create technical documents and guides for our clients and colleagues on a regular basis.


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