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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist I - **Company:** Redwood Credit Union - **Location:** Napa, CA, United States (Remote available) - **Experience:** Starter - **Salary:** $62,400.0 - $83,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Antivirus Softwares, Spreadsheets, Information Systems, Data Room, Text Processing, Issue Tracking Systems, Information Technology, Wikis - **Published:** May 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a0478edb479be43a ## About the Role Do you have experience in Writing skills?, Do you have a Associate's degree?, * Intermediate skill in the operation of a PC with Intranet and Internet and word processing, spreadsheet, presentation, and information systems software. * Ability to troubleshoot computer related problems. * Ability to interact and communicate with outside vendors. * Ability to communicate effectively both verbally and in writing. * Ability to work in a fast-paced environment. * Ability to employ problem solving techniques while being detailed oriented. * Ability to establish and maintain effective working relationships with a diverse group of people. * Ability to work Tuesday through Saturday. * Ability to work on a rotating schedule which will include working on Saturdays as assigned. * Ability to travel 30% of the time., The ideal candidate has a combination of education and experience equivalent to an associate's degree with a preferred minimum of one year of experience with computing in an enterprise environment. Credit Union experience or experience in a closely related field a plus., * Ability to travel to offsite branch and corporate locations as needed. * Ability to lift up to 30 pounds. * Ability to use a computer keyboard and calculator. * Work environment is indoors. ## Description Computer Operations: o Follow department operations run books for daily operational functions and desktop environment. o Maintain service log of information systems error logs and maintenance calls. o Review and maintain systems focused on desktop performance and security, such as Anti-Virus, Patching, and Inventory. o Document all calls and requests in the IT support ticketing system. o Operate daily and monthly operations checklists to maintain the security and completion of tasks through auditing. o Complete add, move and/or user change requests in the network and core systems. o Provide help-desk phone support to team members of the Redwood Group. o Distribute reports to management. o Execute all daily operational checklists in a timely manner to ensure duties are performed with the highest accuracy and attention to detail. o Notify management of work affecting incidents in a timely manner. o Document all new processes and any undocumented process in department Wiki. Technical Support: o Provide end-user support and troubleshooting of computer and printer problems. o Respond to incidents and support requests per incident management procedures. o Provide help-desk support on computer systems through assisting the end-user with software/hardware problems and inquiries. o Provide exceptional service to all Members, volunteers, internal team members, and service providers. o Keep inventory of supplies and licensing, document and provide management with requests for new purchases. o Contact vendors to schedule repair and maintenance work on system hardware and order additional hardware, parts, and supplies. o Support tablet and mobile devices through RCU's mobile device management solution. o Uphold established department service standards. User Creation & Security: o Create, delete, and modify all existing and new users daily for Symitar and Windows. o Maintain log of user ID's including deletions, additions and changes. o Setup and maintain user security for the Redwood Group. o Support computer patch distribution and software updates. Other Functions: o Organize data room and surrounding areas and ensure OSHA standards. o Maintain technical proficiencies to support current and planned hardware and software computing needs. Join us and discover why you'll love working at Redwood Credit Union! ## Related Videos - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [TikTok's Privacy Innovation](https://www.wearedevelopers.com/videos/1036-tiktok-s-privacy-innovation) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Living Documentation That Can't Die](https://www.wearedevelopers.com/videos/2025-living-documentation-that-can-t-die) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [An alternative approach to digital sovereignty: Confidential Computing](https://www.wearedevelopers.com/videos/100043-an-alternative-approach-to-digital-sovereignty-confidential-computing) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)