> Markdown version of [/jobs/ext/1536005-salesforce-support-specialist-ii](https://www.wearedevelopers.com/jobs/ext/1536005-salesforce-support-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Salesforce Support Specialist II - **Company:** Jack Henry & Associates, Inc - **Location:** Monett, MO, United States (Remote available) - **Contract:** Permanent contract - **Skills:** System Configuration, Customer Data Management, Salesforce.Com, Data Streaming - **Published:** July 2, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/40435050/1 ## About the Role * Minimum of 18 months of experience in related field. What would be nice for you to have: * Bachelor's degree. * Relevant platform certification(s). ## Description This role provides technical support to clients, associates and team members across multiple channels. Uses in-depth knowledge of systems to configure, drive and resolve technical issues, answer questions, and provide training to end users. This role is approximately 50% technical resolution and 50% customer support. The successful candidate will be the resource for internal and external Jack Henry customers for the Clients Portal, Vendor Portal, JH Community Hub, Salesforce and jSource. This position is fully remote. The working hours for this position are 10am - 7pm CT, inclusive of lunch and breaks. This position has recurring check-ins and team meetings. The selected candidate must be able to work extended hours as business needs dictate, be willing to support system deployments and maintenance on weeknights occasionally, be able to lead/support remediation efforts during system outages as needed and take ownership of communication and procedures. Occasional overnight travel is required. What you'll be responsible for: * Monitoring incoming cases and emails and resolving in accordance with Service Level Standards (SLS). * Using available support tools to assist the customer and/or recreate the issue. * Resolving issues with Salesforce and answering questions. * Educating end users by providing demos, walkthroughs, and written instructions. * Acting as a subject matter expert for Salesforce and related processes, including data entry, data flows, automated processes, and business processes. * Keeping customer data in Salesforce and jSource up to date. * Configuring custom objects, triggers, and workflows to resolve issues. * Provisioning and maintaining users for all associated apps and communities. * Using KCS principals to create and maintain knowledge articles for use by customers and associates. * Participating in training programs to continuously improve product knowledge and service skills. * Resolves moderately complex issues with Salesforce and answering questions. * May perform other job duties as assigned., No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. Requests for full corporate job description may be requested through the interview process at any time. Equal Employment Opportunity Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. 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